Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.10
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Access to pay via DailyPay app
Recognition awards through Awardco platform
multiple medical insurance options
Travel Discounts
Pet insurance
wellness programs
401K with company match
Opportunities for internal career growth
Job Description
Worldwide Flight Services (WFS) is a global leader in air cargo handling and related services, operating in 164 airports across 18 countries and five continents. With a dedicated workforce specializing in cargo, passenger, ramp handling, and technical services, WFS strives to deliver excellence and safety every day, serving multiple airlines and customers worldwide. The company prides itself on operational efficiency, safety compliance, and superior customer service, positioning itself as a top-tier service provider in the aviation industry. WFS fosters an inclusive work environment that values teamwork, professional growth, and employee well-being.
The Passenger Service Supervisor role at WFS ... Show More
The Passenger Service Supervisor role at WFS ... Show More
Job Requirements
- High school diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Must be able to stand, walk, bend, and lift up to 50 pounds
Job Qualifications
- High school diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Ability to work varied shifts, including nights, weekends, and holidays
- Associate or Bachelor's degree in Aviation, Business, or related field preferred
- Prior experience working with a ground handling service provider preferred
- Knowledge of airline-specific policies and procedures preferred
- Experience handling irregular operations, customer escalations, or emergency response preferred
- Bilingual or multilingual skills preferred
Job Duties
- Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
- Ensure compliance with airline procedure, TSA regulations, and safety protocols
- Provide on-the-spot coaching and support to agents to ensure service standards are met
- Resolve customer complaints and operational issues in a timely and professional manner
- Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
- Monitor staffing levels and adjust assignments based on flight schedules and operational needs
- Complete required reports, incident documentation, and shift logs accurately and on time
- Support training and onboarding of new passenger service agents
- Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
- Promote a positive and productive work environment, modeling excellent customer service and teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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