Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
pay advance
Recognition awards
Medical insurance
Travel Discounts
Pet insurance
wellness programs
401k plan
Job Description
Worldwide Flight Services (WFS) is a leading global provider of ground handling and cargo services in the aviation industry. Operating in 164 airport locations across 18 countries on five continents, WFS offers comprehensive services that include cargo shipment, luggage handling, business to customer delivery, passenger services, ramp handling, and technical services. The company prides itself on safety, security, operational excellence, and delivering exceptional customer service every day to airline partners and passengers alike. WFS stands out as an industry leader with a strong commitment to its workforce and the communities it serves.
WFS is currently hiring for the role... Show More
WFS is currently hiring for the role... Show More
Job Requirements
- High School Diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Must be able to stand, walk, bend, and lift up to 50 pounds
Job Qualifications
- High School Diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Must be able to stand, walk, bend, and lift up to 50 pounds
- Associate or Bachelor’s degree in Aviation, Business, or related field preferred
- Prior experience working with a ground handling service provider preferred
- Knowledge of airline-specific policies and procedures preferred
- Experience handling irregular operations, customer escalations, or emergency response preferred
- Bilingual or multilingual skills preferred
Job Duties
- Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
- Ensure compliance with airline procedure, TSA regulations, and safety protocols
- Provide on-the-spot coaching and support to agents to ensure service standards are met
- Resolve customer complaints and operational issues in a timely and professional manner
- Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
- Monitor staffing levels and adjust assignments based on flight schedules and operational needs
- Complete required reports, incident documentation, and shift logs accurately and on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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