Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,304.00 - $86,616.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life
Accident
disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid Time Off
401(k)
flight privileges
Job Description
United Airlines is a leading global airline renowned for connecting people and uniting the world through its extensive network and commitment to exceptional service. With a rich history in aviation, United Airlines continually strives to enhance the travel experience by innovating and providing top-tier support to both customers and employees. As a major player in the airline industry, United focuses on operational excellence, safety, and building lasting relationships with travelers worldwide. The company highly values its diverse workforce and fosters a collaborative environment where team members can grow their careers while contributing to the airline's mission to be the best... Show More
Job Requirements
- Bachelor's degree or 4 years of relevant work experience
- Attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience managing and influencing a team
- DOT Safety Sensitive Position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills
- Strong written and oral communication skills
- Positive attitude and ability to adapt to changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States without sponsorship
- Successful completion of interview
- Reliable and punctual attendance
Job Qualifications
- Bachelor's degree or 4 years of relevant work experience
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience managing and influencing a team
- DOT Safety Sensitive Position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Inflight service, travel industry, or hospitality leadership experience highly preferred
- Experience supervising a unionized workgroup
Job Duties
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Recognize flight attendants for exemplary service, teamwork, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
- Exercise United's core4 values to provide local support and care for flight attendants during any Inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
- Showcase the delivery of new inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy, and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Develop positive relationships with team members and other work groups to achieve our common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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