Support Specialist, The Layover (Monday - Friday, 3pm -11:30pm)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
403(b) Retirement Plan
Paid holidays
paid vacation days
paid sick days
Employee assistance program (EAP)
Flexible Spending Account (FSA)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on hotels, theme parks, concerts, movies, restaurants and more
Job Description
The People Concern is one of Los Angeles County's largest social services agencies, formed in 2016 through the merger of OPCC and Lamp Community. With over fifty-eight years of experience in the community, The People Concern is committed to empowering vulnerable populations, including homeless individuals, survivors of domestic violence, and challenged youth, to rebuild their lives. The organization provides a fully integrated and comprehensive system of care that addresses the unique needs of these populations through a range of services including outreach, interim housing, mental and medical healthcare, substance abuse treatment, domestic violence support, life skills and wellness programs, and... Show More
Job Requirements
- High school or GED diploma
- Minimum of one year related experience
- Effective customer service skills
- Ability to work independently and think critically
- Professional communication skills
- Commitment to community empowerment
- Knowledge of non-violent crisis intervention
- Understanding of population issues served
- Self-motivated and organized
- Computer proficiency
- Teamwork skills
- Certification in Food Handlers, CPR and first aid
- Willingness for continued professional development
Job Qualifications
- High school/GED degree
- Minimum one (1) year experience in related work
- Possess effective customer service skills and the ability to handle difficult situations
- Ability to work independently and think critically
- Ability to communicate in a language other than English strongly preferred but not required
- Ability to act in a professional manner regardless of circumstances
- Commitment to improving the community through empowerment and dignity
- Familiarity with non-violent crisis intervention
- Familiarity with issues faced by population served
- Ability to self-motivate and to appropriately organize and motivate others
- Computer literate
- able to use computerized database system for information management
- Ability to work as a team member
- Able to obtain and maintain Food Handlers, CPR and first aid certification
- Demonstrate an ability to take initiative towards continued professional development
Job Duties
- Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
- Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
- Always be visible on the floor and actively engage and welcome clients
- Conduct regular, thorough walk-throughs of the facility
- Create a supportive environment to ensure client progress towards stability
- Attend relevant staff meetings, trainings and retreats as scheduled
- Oversee client cubicle/bed area maintenance in a trauma-informed manner
- Facilitate client engagement activities, such as groups or other activities
- Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
- Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
- Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
- Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
- Communicate effectively, and in a timely manner, with management, peers, and clients
- Always maintain client confidentiality, while following agency, state, and HIPAA laws
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: