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Job Overview
Benefits
Health Insurance
Paid Time Off
Employee training and development
Uniforms Provided
Employee Discounts
Retirement Plan
parking
Job Description
The hiring establishment is a prominent hotel casino that incorporates various service divisions, including Transportation, Wardrobe, and Retail, under a comprehensive Support Services Department. As a distinguished entity in the hospitality and gaming industry, this hotel casino prides itself on delivering exceptional guest experiences by ensuring smooth operations and high standards across all service facets. With a vibrant atmosphere often filled with excitement and entertainment, the casino also maintains a professional environment dedicated to guest satisfaction and operational excellence.
This role is a supervisory position focused on directing and managing the activities of all transportation, retail, and wardrobe employees du... Show More
This role is a supervisory position focused on directing and managing the activities of all transportation, retail, and wardrobe employees du... Show More
Job Requirements
- Four-year degree or four to six years related experience and/or training or equivalent combination of education and experience
- Level 4 Gaming License
- Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related materials
- Ability to write effective reports and memos
- Ability to respond to inquiries from employees or guests
- Ability to communicate effectively with individuals and groups
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and interpret data from graphs
- Ability to apply common sense reasoning to a variety of situations
- Ability to stand, walk, run, sit, talk, hear and use hands to finger, handle, or feel objects, tools or controls regularly
- Ability to occasionally reach with hands and arms, sit, climb, balance, stoop, kneel, crouch or crawl
- Ability to occasionally lift and/or move up to 25 pounds
- Ability to tolerate work in a casino environment with moderate noise levels and typical smoke exposure
Job Qualifications
- Four-year degree or equivalent combination of education and experience
- Four to six years of related experience and training
- Level 4 Gaming License
- Ability to read, analyze, and interpret policy and procedure manuals and other related documents
- Effective written and verbal communication skills
- Ability to respond to inquiries from employees or guests
- Ability to communicate effectively in one-on-one, small group and large group settings
- Basic mathematical skills including addition, subtraction, multiplication, division, and ability to compute rates, ratios and percentages
- Ability to interpret graphical data
- Strong common sense and reasoning abilities
- Experience in managing staff and operational divisions within a hotel or casino environment
Job Duties
- Plan and direct the daily operations of the transportation, wardrobe and retail divisions on assigned shift
- Maintain appropriate staffing levels by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees as needed
- Operate parks and retrieves guest vehicles safely when needed
- Oversee cost-efficiency, staffing and uniform standards of support services employees
- Maintain knowledge of facilities and special events to advise guests and employees
- Make suggestions for improvements to policies, procedures or the facility
- Ensure maximum guest service and satisfaction is achieved and maintained
- Facilitate information flow by attending departmental meetings
- Maintain accuracy and thoroughness of departmental records and reports
- Act as a courteous, professional representative of the property interacting with guests and employees
- Respond promptly and courteously to guest complaints and inquiries
- Patrol retail, wardrobe and valet areas to identify and report security and safety hazards
- Assign, monitor and ensure completion of tasks including maintaining clean gift shops, accurate merchandise tagging and proper display
- Assist guests with merchandise selection, purchases, exchanges and complements
- Ensure accuracy of paperwork related to merchandise comps and transfers
- Control and manage garment data input into the uniform distribution system
- Receive and verify merchandise shipments for condition and quantity
- Maintain organized stock room and manage returned, damaged and discarded merchandise
- Supervise monthly inventories and maintain accurate computer and paper files
- Assist management and leads in determining projects and shift duties
- Support general daily support services activities as needed
- Promote fun atmosphere for guests and mutual respect among employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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