Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $35,600.00 - $77,100.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
This distinguished establishment is a premier hotel known for its exceptional service and comprehensive amenities, including transportation, retail, and wardrobe services that enhance the overall guest experience. Situated in a vibrant location, the hotel caters to a diverse clientele, ensuring that each visitor enjoys a memorable and comfortable stay. With a strong commitment to excellence, the hotel integrates a variety of departments working in harmony to deliver superior guest satisfaction. The hotel prides itself on maintaining a safe, welcoming, and fun atmosphere for guests and employees alike, emphasizing respect, dignity, and integrity throughout its operations. The workplace culture focuses on... Show More
Job Requirements
- Level 4 Gaming License
- Four-year degree or equivalent combination of education and experience
- Four to six years related experience and/or training
- Ability to communicate effectively in one-on-one, small, and large group settings
- Ability to read, analyze and interpret policy and procedure manuals
- Ability to write effective reports and memos
- Ability to respond promptly to guest complaints and inquiries
- Physical ability to stand, walk, run, sit, talk, hear and use hands regularly
- Ability to occasionally lift or move up to 25 pounds
- Ability to identify safety and security hazards
- Ability to maintain accuracy of departmental records and inventories
- Ability to work in a moderate noise level and smoky casino environment
Job Qualifications
- Four-year degree or equivalent combination of education and experience
- Four to six years related experience and/or training
- Proven supervisory experience in hospitality or related fields
- Possession of a Level 4 Gaming License
- Strong communication skills including the ability to interpret policy and write reports
- Ability to apply analytical and problem-solving skills
- Demonstrated leadership and team management abilities
- Knowledge of inventory and retail operations
- Understanding of safety and security protocols
Job Duties
- Plans and directs daily operations of transportation, wardrobe and retail divisions on assigned shifts
- Maintains appropriate staffing levels by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees
- Operates parking and retrieves guest vehicles as needed
- Oversees cost-efficiency, staffing and uniform standards of employees
- Maintains knowledge of facilities and special events to advise guests and employees
- Makes suggestions for improvements to policies and procedures
- Ensures maximum level of guest service and satisfaction
- Facilitates information flow through departmental meetings
- Maintains accuracy and thoroughness of departmental records and reports
- Acts as a representative of the hotel, interacting professionally with guests and employees
- Responds to guest complaints and inquiries promptly
- Patrols retail, wardrobe and valet areas for safety and security hazards
- Ensures cleanliness and proper merchandising in gift shops and retail outlets
- Assists guests with merchandise selection and purchases
- Controls garment data input into uniform distribution system
- Receives and verifies merchandise shipments
- Maintains orderly stock room and manages returned, damaged and discarded merchandise
- Supervises monthly inventories
- Maintains accurate computer and paper file records
- Assists with projects and general daily support services activities
- Promotes a positive and respectful work environment among employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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