Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,100.00 - $69,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Amazing employee flight privileges
Training and development programs
Comprehensive health benefits
Life insurance
Paid Time Off
Retirement Plan
Job Description
Envoy Air Inc. is a leading regional airline subsidiary of the American Airlines Group, established in 1998 after a merger of multiple smaller regional carriers. This strategic consolidation formed one of the largest regional airlines globally, operating under the American Eagle brand. Headquartered in Irving, Texas, Envoy Air boasts major hubs at Dallas/Fort Worth, Chicago, and Miami, complemented by a significant ground handling operation in Los Angeles. Known for its stable and secure work environment, Envoy Air continuously thrives in the fast-growing aviation sector, offering services that prioritize safety, efficiency, and customer satisfaction across its extensive network.
Joining En... Show More
Joining En... Show More
Job Requirements
- Minimum age of 18
- High school diploma or GED equivalent
- Must be able to work rotating shifts, nights, and weekends when necessary
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak and understand the English language
Job Qualifications
- Effective organization and planning skills
- Thorough knowledge of aircraft performance and Federal Aviation Regulations
- Ability to multi task while meeting deadlines and during operational pressure
- Ability to communicate effectively both orally and in writing preferred
- Familiarity with ATC functions preferred
- Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
- Understanding of Envoy policies, procedures, and union agreements preferred
- Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred
- 3 years of experience supervising various employee groups including management, non-management and contract labor workgroups desired
Job Duties
- Ability to remain calm and deliver clear instructions under pressure
- Proactively address problems and suggest solutions
- Assess situations and prioritize calls
- Ability to multitask and adjust to changes as they are occurring
- Communicate any abnormalities or problems within the operation to the appropriate supervisor/manager
- Allocators are expected to show a professional phone etiquette directing the flow of the conversation
- Always speak slowly and distinctly, must make every effort to be patient and to be understood
- Keep a clear and constant communication with the supervisor assigned to oversee their work
- Learn to use various products to run a smooth and effective operation
- Supervise and manage the support service team, including but not limited to, assigning lunches and breaks verifying meal and break laws are being followed
- Proactively coach and counsel employees
- Ability to utilize systems to move and place staffing in appropriate locations while managing and ensuring proper coverage of functions are handled
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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