Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $113,924.00 - $151,898.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
basic life insurance
Paid maternity/parental leave
Flexible Time Off
Paid sick leave
floating holidays
wellness days
401k Match
Job Description
ShipBob is a leading global supply chain and fulfillment technology platform designed primarily for small and medium-sized businesses (SMB) as well as mid-market ecommerce merchants. Founded and headquartered in Chicago, ShipBob has expanded its network to dozens of fulfillment centers across the United States, Canada, the United Kingdom, Europe, and Australia. Backed by renowned investors such as Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, ShipBob is recognized as one of the fastest-growing tech companies in its sector. The company’s core mission is to empower ecommerce brands by providing best-in-class fulfillment capabilities that enable... Show More
Job Requirements
- 8+ years of experience in account management or program management in a supply chain/logistics role
- On-site fulfillment or warehouse operations experience
- Established track record of managing enterprise-level clients
- Ability to lead cross-functional projects and influence teams
- Strong communication skills both written and verbal
- High proficiency with Microsoft Office Suite and CRM platforms
- Ability to resolve escalations and negotiate solutions under pressure
Job Qualifications
- 8+ years of experience in account management or program management in a supply chain/logistics role
- Direct project management experience certifications and training is a bonus
- On-site fulfillment or warehouse operations experience with ability to partner effectively with front-line and leadership teams
- Established track record of managing enterprise-level clients and building executive-level relationships
- Excellent ability to lead cross-functional projects through ambiguity influencing without direct authority and entrepreneurial mindset
- Business review and client-facing presentation experience at senior/executive levels
- Ability to resolve escalations and negotiate solutions under pressure
- Demonstrated ability to communicate complex ideas clearly and persuasively both in writing and verbally while adapting style to diverse audiences including executives cross-functional teams and external partners
- High proficiency with Microsoft Office Suite reporting tools and CRM platforms
Job Duties
- Serve as the primary program owner for top enterprise merchants ensuring both day-to-day performance and long-term strategy
- Split time between ShipBob's Moreno Valley fulfillment center (50%) and remote work to balance on-site execution with strategic planning
- Conduct regular business reviews (on-site and virtual) to provide performance updates align on goals and strengthen partnerships
- Partner with operations leaders on-site to track KPIs implement process improvements and resolve escalations quickly
- Oversee cross-functional initiatives that may include network expansions process pilots system enhancements and cost-optimization projects
- Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities
- Act as a liaison between merchants and fulfillment center leadership translating merchant needs into operational action plans
- Develop playbooks SOPs and reporting frameworks to standardize merchant program delivery across the portfolio
- Additional duties and responsibilities as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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