Job Overview
Employment Type
Temporary
Compensation
Type:
Salary
Rate:
Exact $105,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Life insurance
wellness programs
Job Description
The Commander, Navy Installation Command (CNIC) located in Millington, TN, is a key administrative and operational center dedicated to supporting the United States Navy’s shore installation mission. CNIC manages a global portfolio of naval installations, providing critical infrastructure and services that enable the readiness and quality of life for the Navy’s people and their families. Within CNIC, the Nonappropriated Fund (NAF) Chief Information Officer (CIO) division, specifically the NAF Systems Division (N6Q), oversees the IT systems and services that support NAF operations. This division is tasked with delivering efficient, secure, and innovative technological services to support Navy installations worldwide.
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Job Requirements
- Bachelor's degree in information technology or related field preferred
- a minimum of 5 years of specialized IT experience
- experience in enterprise software applications, networks, and hardware
- knowledge of DOD and DON cybersecurity policies
- compliance with Cyber Workforce Program requirements per DODM 8140
- ability to obtain and maintain security clearances as required
- skill in Microsoft 365 programs
- strong communication and project coordination skills
- ability to participate in continuous professional development
Job Qualifications
- At least 5 years of specialized IT experience focusing on enterprise systems support
- broad professional knowledge of IT technologies including operating systems and cloud services
- knowledge of project management and resource coordination
- skill in supporting enterprise applications and commercial network environments
- mastery of IT problem management and customer support principles
- knowledge of cybersecurity and privacy principles
- skill in troubleshooting and data analysis
- ability to communicate effectively both orally and in writing
- ability to develop cooperative working relationships
- mastery of project management principles
Job Duties
- Evaluate and plan customer support services for the NAF enterprise service desk
- manage configuration, troubleshooting, and issue elevation related to IT systems
- provide customer assistance, user onboarding, and training in line with Navy policy
- coordinate with technical staff to address system performance and availability issues
- apply IT problem management and innovative customer support methods
- maintain and manage service desk ticketing databases
- ensure compliance with cybersecurity and organizational security policies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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