Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
comprehensive benefits
401k retirement savings plan
Education Tuition Reimbursement Program
Paid vacation
Holiday pay
Recreation /Fitness Discounts
Weekly Resort Prizes
Career Development and Training Workshops
FREE daily meal
Internal Advancement
Job Description
Atlantis Casino Resort Spa is a premier hotel and casino destination known for its luxurious accommodations, top-tier amenities, and exceptional guest services. Located in a vibrant region, Atlantis Casino Resort Spa combines the excitement of gaming with the comfort of a full-service resort, offering guests a memorable experience that encompasses fine dining, entertainment, relaxation, and world-class hospitality. The resort fosters a team-oriented work environment that values member recognition, appreciation, and professional development, making it a sought-after workplace for individuals pursuing careers in hospitality and gaming industries.
The role of VIP Services Supervisor at Atlantis Casino Resort Spa is pivotal i... Show More
The role of VIP Services Supervisor at Atlantis Casino Resort Spa is pivotal i... Show More
Job Requirements
- Must be at least 21 years of age
- Nevada Gaming Registration Card
- Alcohol Awareness Card
- 1-year supervisor experience preferred
- Prior hotel registration or VIP hospitality experience preferred
- Ability to manage multiple tasks and be detailed oriented
- Ability to supervise and motivate staff and be self-motivated
- Ability to work independently and possess excellent communication skills both written and verbal
- Proven problem-solving skills as demonstrated by the ability to respond calmly and make rational decisions when required
- Ability to solve guests’ problems to their satisfaction while protecting Atlantis’ interests
- Knowledge of computer systems Microsoft Office proficiency in LMS and player tracking system
- Must maintain confidentiality
- Flexibility with scheduling
Job Qualifications
- Must be at least 21 years of age
- Nevada Gaming Registration Card
- Alcohol Awareness Card
- 1-year supervisor experience preferred
- Prior hotel registration or VIP hospitality experience preferred
- Ability to manage multiple tasks and attention to detail
- Ability to supervise and motivate staff
- Excellent written and verbal communication skills
- Proven problem-solving skills
- Ability to maintain confidentiality
- Flexibility with scheduling
- Knowledge of Microsoft Office, LMS and player tracking system
Job Duties
- Achieves desired results through staff development and training programs
- Monitors and evaluates team performance
- Assists VIP Manager with departmental projects and reports
- Oversees hiring, training, coaching and disciplining of VIP Administrators
- Conducts appraisals and maintains team member files
- Establishes positive customer contact and manages difficult interactions
- Ensures administrative staff supports VIP Host teams
- Adheres to all company policies and regulatory requirements
- Performs other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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