Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts
Job Description
San Manuel is one of the largest private employers in the Inland Empire, known for its commitment to the growth and well-being of its employees. Established as a leading resort and casino destination, the organization prides itself on delivering a top-tier guest experience through its diverse range of services. Within this vibrant setting, the Spa Services department plays a crucial role by offering exceptional beauty and wellness treatments to guests, including massage, skincare treatments, and access to the water sanctuary and Spa facilities.
The Supervisor of Spa Services reports to the Manager of Spa and Pool Services and is re... Show More
The Supervisor of Spa Services reports to the Manager of Spa and Pool Services and is re... Show More
Job Requirements
- Bachelor’s degree in related industry
- Minimum one year of customer experience
- Spa, salon or resort experience preferred
- Minimum one year of supervisory experience preferred
- Professional Massage Therapy or Esthetician certificate preferred
- Must have verbal communication skills across all enterprise levels
- Must have good presentation skills
- Must have excellent writing and computer skills
- Ability to work evening, weekend and holiday shifts
- Ability to exert up to 40 pounds of force occasionally
- Ability to work in fast-paced environment
- Travel availability for meetings, trade shows and conferences
- No driving responsibilities
Job Qualifications
- Bachelor’s degree from an accredited college or university in a related industry
- Minimum one year of customer experience
- Spa, salon, hotel or resort experience preferred
- Minimum one year of supervisory or management experience preferred
- Related or direct experience may be considered in lieu of education
- Strong communication and presentation skills
- Excellent writing and Microsoft Office computer skills
- Ability to work in a fast-paced environment
- Professional certification as Massage Therapist or Esthetician preferred
Job Duties
- Leads and supervises the Spa treatment and water sanctuary areas
- Assists in creating a motivating environment for team members
- Develops high-performing team through professional development and performance assessments
- Collaborates with upper management to develop Spa treatment and service offerings
- Reviews and refreshes product offerings based on industry trends
- Assists with budgeting, forecasting, inventory, revenue, and margin management
- Ensures compliance with policies, procedures, and Standard Operating Procedures
- Oversees day-to-day operations including product receiving and training
- Maintains cleanliness, health and safety of pool areas and Spa facilities
- Works collaboratively with other departments to create events and promotions
- Addresses guest and team member concerns promptly and courteously
- Performs other duties to support department operations
- Carries out supervisory responsibilities including hiring, training, evaluating, and disciplining employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: