Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Paid holidays
Job Description
Palms Casino Resort is a renowned luxury resort and casino destination located in Las Vegas, Nevada. Known for its vibrant atmosphere, exceptional service, and world-class amenities, Palms Casino Resort offers an unforgettable experience to visitors from all walks of life. The resort is a unique blend of upscale accommodations, gaming excitement, fine dining, and entertainment, catering to both leisure and business travelers. As a prominent player in the hospitality and gaming industry, Palms Casino Resort has built a reputation for its commitment to excellence and innovation, creating a dynamic and inclusive environment for both guests and team members.
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Job Requirements
- minimum of 3 years in casino marketing support center in supervisory or managerial role
- minimum of 2 years in reservations, group or hotel operations in supervisory or managerial role
- proficient with CMS, LMS, Patron Management, Microsoft Office, Passkey, Amadeus
- ability to work in fast-paced, busy, and stressful environment while maintaining proper mental attitude
- quick learner adaptable to dynamic, fluid working environments
- extremely detail oriented with high degree of problem-solving abilities
- must obtain a Nevada Gaming license
- excellent verbal and written communication skills in English
- strong presentation skills
- effective time management and organizational skills
- customer relations and interpersonal skills
- must be able to work varied shifts including weekends and holidays
- must be able to communicate well, give directions, review work of others, and provide guidance to achieve department goals
- must be at least 21 years of age
- technical comprehension of sales, distribution, and revenue systems
- experience in developing and implementing effective plans to maximize rooms revenue
- ability to identify business requirements and collaborate with partners
Job Qualifications
- minimum of 3 years in casino marketing support center in supervisory or managerial role
- minimum of 2 years in reservations, group or hotel operations in supervisory or managerial role
- proficient in CMS, LMS, Patron Management, Microsoft Office, Passkey, Amadeus
- ability to work in fast-paced and stressful environment while maintaining proper mental attitude
- ability to review and analyze customer gaming activity to extend limited complimentary offers
- quick learner adaptable to dynamic working environment
- extremely detail oriented with strong problem-solving skills
- must obtain a Nevada Gaming license
- excellent verbal and written communication skills
- strong presentation skills
- time management and organizational skills
- customer relations and interpersonal skills
- ability to work varied shifts including weekends and holidays
- ability to communicate well, give directions, review work of others, and provide guidance
- at least 21 years of age
- technical comprehension of sales, distribution, and revenue systems
- experience developing and implementing plans to maximize rooms revenue
- ability to identify business requirements and collaborate with partners
Job Duties
- partner with Resort Services Leadership to create and implement department operational policies and procedures including reservation bookings, scripting, and Player Development support
- accurately input and organize hotel and casino reservation information, internet, travel agency requests, and internal department communications with appropriate follow-up
- maintain accurate notes of special requests and ensure guest requests are entered into the Lodging Management System
- partner with Hotel Front Desk Team to accommodate in-house guest requests and accommodation changes to ensure high guest satisfaction
- assist with Hotel concierge services, guest itineraries, and coordinate inter-departmental communications
- assess guest requests and inquiries, offer creative suggestions and recommendations tailored to each guest’s unique needs
- maintain accurate logs of special requests and ensure LMS blocking
- ensure all reservations transferred to LMS are accurate
- supervise Resort Services Specialists providing leadership, motivation, training, and enthusiasm
- partner with leadership for hiring, scheduling, training, performance appraisals, and coaching
- ensure resolution of all guest inquiries including escalated and complex issues
- communicate and work closely with Player Development for itinerary arrangements and reservation confirmations
- collaborate with Sales Department on group and leisure bookings and Revenue Management to maximize occupancy and ADR
- manage group block, cut off dates, and rooming lists for group business
- build relationships with departments and proactively collaborate
- monitor call volume and seek revenue-generating opportunities
- handle special reservation requests including VIP reservations, packages, and discounts
- demonstrate technical knowledge of booking engines and OTA partners
- ensure compliance with standards for rate plans, categories, market segment setup, and inventory classification
- perform other related duties as requested
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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