Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.06 - $32.29
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The University of Rochester, located in Rochester, New York, is a prestigious institution known for its commitment to excellence and growth, guided by the principle of Meliora, meaning 'Ever Better.' As a leading academic and research university, it fosters an inclusive, respectful, and equitable community where students, faculty, and staff thrive. This university values leadership, integrity, openness, and accountability in all its endeavors, setting high standards not only in education and research but also in the way it nurtures its community members. The university's vibrant campus life combines cutting-edge resources with a welcoming environment, encouraging innovation and collaboration across disciplines.
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Job Requirements
- High school diploma or equivalent
- 3 years of experience in a food services or dining operations role required
- or equivalent combination of education and experience
- associate degree in business management, hospitality management, a food-related service, or related field preferred
- experience in a leadership position preferred
- ability to lead and manage others
- excellent communication and interpersonal skills
- excellent customer service
- ability to handle multiple tasks simultaneously
- strong organizational skills and attention to detail
- basic knowledge of food safety standards and point-of-sale handling procedures
- ability to train, motivate, and develop staff
- ability to work flexible hours including evenings and weekends based on operational needs
- Serv-Safe and other applicable certifications within 12 months of hire
Job Qualifications
- High school diploma or equivalent
- 3 years of experience in a food services or dining operations role
- or equivalent combination of education and experience
- associate degree in business management, hospitality management, a food-related service, or related field preferred
- experience in a leadership position preferred
- ability to lead and manage others
- excellent communication and interpersonal skills
- excellent customer service
- ability to handle multiple tasks simultaneously
- strong organizational skills and attention to detail
- basic knowledge of food safety standards and point-of-sale handling procedures
- ability to train, motivate, and develop staff
- ability to work flexible hours including evenings and weekends based on operational needs
- Serv-Safe and other applicable certifications within 12 months of hire
Job Duties
- Supports and oversees the daily operations of a residential dining location
- maintains accurate records of operational procedures and inventory procedures
- works closely with leadership and peers to plan and implement menu updates, events, or special promotions that enhance the customer experience
- assists with monitoring and assessing customer flow and operational procedures to meet demand
- ensures efficient and timely service at all times
- assists leader with building a positive work environment
- conducts routine operational meetings in the leader's absence
- directly supervises staff to ensure excellent customer service and productivity
- ensures staff is properly trained on food safety, equipment use, and customer service standards
- trains staff as required
- interviews, hires, and orients and trains new employees
- recognizes employees
- assists with planning work schedules and ensures adequate daily staffing for areas of responsibility
- evaluates employee performance with input from other leaders as required
- performs disciplinary action as needed, up to and including discharging subordinates when necessary
- attends employee grievances and unemployment hearings as requested
- assists with inventory control, product ordering, and restocking of food and supplies
- ensures items are always stocked and available for menu use
- maintains financial records and assists with the daily reconciliation of point-of-sale transactions and reports discrepancies when necessary
- makes financial recommendations to leadership based on operations for the annual capital budget process
- maintains cleanliness and organization of a residential dining location
- ensures adherence to all food safety and sanitation guidelines
- ensures sanitation requirements, quality standards, and department goals are met and the work is completed in a timely and cost-effective manner
- participates in collecting quality control and quality assurance data to meet requirements of the Department of Health and departmental standards
- provides a welcoming and friendly environment for students, faculty, and staff
- resolves customer complaints or concerns professionally and efficiently
- coordinates maintenance of equipment in the dining unit
- other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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