Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Life insurance
long-term disability
short-term disability
Paid holidays
Paid Time Off
Exclusive travel perks
Industry discounts
Job Description
Classic Vacations is the leading luxury vacation wholesaler catering to Travel Advisors, renowned for delivering exceptional vacation experiences that are seamless, luxurious, and filled with unforgettable moments. With a legacy of over 45 years, the company has established itself as a trusted partner to travel professionals worldwide, offering world-class accommodations, exclusive privileges, and unparalleled service in premier destinations. Classic Vacations prides itself on its commitment to excellence, quality, and integrity, embodying these values in every client interaction. Operating within the travel and hospitality industry, Classic Vacations supports travel advisors by curating and managing extraordinary travel journeys that create lifelong memories... Show More
Job Requirements
- Bachelor’s degree in business administration, hospitality management, or related field preferred
- minimum of 3 years in supervisory or leadership role within reservations, contact center, or hospitality operations
- proven experience leading high-performing teams in sales and customer service environments
- demonstrated ability to achieve or exceed performance, quality, and customer satisfaction goals
- proficiency in sales strategies, performance management, and customer service best practices
- strong analytical and reporting skills with ability to interpret data and implement action plans
- excellent communication and interpersonal skills with ability to influence and inspire others
- advanced computer proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- experience with Plex or similar reservation/CRM systems preferred
- Smartsheet knowledge is a plus
Job Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred
- minimum of 3 years in a supervisory or leadership role within reservations, contact center, or hospitality operations
- proven experience leading high-performing teams in sales and customer service environments
- demonstrated ability to achieve or exceed performance, quality, and customer satisfaction goals
- proficiency in sales strategies, performance management, and customer service best practices
- strong analytical and reporting skills with the ability to interpret data and implement action plans
- excellent communication and interpersonal skills with the ability to influence and inspire others
- advanced computer proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- experience with Plex or similar reservation/CRM systems preferred
- Smartsheet knowledge is a plus
- inspiring leader with a passion for coaching and developing others
- results-oriented mindset with the ability to thrive under pressure
- strong organizational and time-management skills, balancing multiple priorities effectively
- collaborative, empathetic, and adaptable, with a commitment to service excellence
- genuine enthusiasm for travel, learning, and helping others succeed
Job Duties
- Lead, coach, and inspire a team of Travel Sales Specialists to meet and exceed performance goals
- foster a positive, collaborative, and energetic work environment that encourages engagement and accountability
- promote team morale and connection through motivation, recognition, and employee engagement activities
- partner with the Training Team to develop and implement effective skill-building programs
- provide regular coaching on sales techniques, customer communication, and product expertise
- encourage professional growth by fostering a culture of continuous learning and development
- monitor team metrics, KPIs, and service level goals to ensure operational excellence
- conduct monthly one-on-one meetings and performance reviews, providing clear feedback and action plans
- administer Performance Improvement Plans (PIPs) and corrective actions when necessary to support team success
- ensure every customer interaction reflects Classic’s commitment to world-class service
- build and maintain strong relationships with Travel Advisors to promote trust and collaboration
- partner with Customer Care, Operations, and Product teams to quickly resolve complex or escalated issues
- supervise the management of department inboxes (CV4U, EU4U, and others) to ensure timely, accurate, and professional responses
- prioritize workloads, monitor response times, and support team members in delivering exceptional service
- address escalations promptly, modeling calm and solution-oriented leadership
- analyze daily and monthly performance reports to identify opportunities for improvement
- lead regular team meetings to review metrics, share insights, and align on business priorities
- use data to drive decision-making, efficiency, and service improvements
- partner with Outside Sales and Business Development teams to align on Advisor support and client engagement
- collaborate with Product, Operations, and Customer Service teams to communicate feedback and streamline workflows
- serve as a liaison between internal departments to ensure consistency and coordination across functions
- maintain expertise in Classic Vacations’ systems, policies, and product offerings
- promote adherence to processes while driving continuous improvement and innovation
- lead by example with professionalism, integrity, and a passion for excellence in every interaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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