Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $25.75
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Employee flight privileges
Training and development programs
Comprehensive health benefits
Life insurance
Paid Time Off
retirement savings plan
Employee assistance program
Job Description
Envoy Air Inc. is a leading regional airline operating as a wholly owned subsidiary of American Airlines Group. Established in 1998 through the merger of various smaller regional carriers, Envoy Air has grown into one of the largest regional airlines worldwide. The company provides regional flight services under the American Eagle brand and supports ground handling services across multiple American Airlines Group flights. Headquartered in Irving, Texas, Envoy maintains critical hubs in Dallas/Fort Worth, Chicago, and Miami, along with a significant ground handling presence in Los Angeles. Envoy Air stands out for its commitment to safety, reliability, and exceptional customer... Show More
Job Requirements
- Minimum age of 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver’s license
- Ability to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, days off, and additional hours on short notice
- Must be able to perform duties under various weather conditions and time constraints
- Ability to read, write, fluently speak and understand English
- Legal authorization to work in the United States
- Pass fingerprint-based criminal background check if required
- Secure necessary airport and customs security badges if applicable
- Pass US Postal Service background check if handling mail
- Compliance with Department of Transportation regulations regarding drug and alcohol testing if applicable
Job Qualifications
- High school diploma or GED equivalent
- Minimum age of 18
- Possess a valid, unexpired and unsuspended state driver’s license
- Ability to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, and days off
- Ability to read, write, fluently speak and understand English
- Legal authorization to work in the United States
- Strong leadership qualities
- Experience in customer service is preferred
- Knowledge of airline ticketing systems and ramp operations is a plus
- Ability to handle stressful situations and multiple priorities
- Excellent judgment and initiative
Job Duties
- Coordinate the day-to-day station operations by leading and organizing the activities of agents/clerks to ensure a safe working environment and on-time dependability
- Ensure adequate operational coverage and be responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct agent observations
- Schedule and administer local training including new hire training
- Investigate and resolve operational and customer service issues
- Adhere to uniform policy and wear company uniforms
- Participate on operational conference calls, station audits,and prepare various reports
- Maintain records such as time and attendance, personnel files and performance
- Perform station agent work as needed including combined ramp service and customer service duties
- Greet passengers and provide a seamless check-in and ticketing experience
- Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees
- Inform passengers about their trips and belongings
- Guide and direct aircraft on taxiways for safe and timely gate arrivals and departures
- Load, unload, sort, and transfer passenger baggage, cargo, freight, and company materials
- Operate ground equipment such as tugs, belt loaders, and bag carts
- Collaborate with internal teams to ensure safe and on-time departures
- Clean aircraft interiors, service aircraft lavatories, and manage baggage service office duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: