Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.94 - $36.39
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Health Insurance
retirement savings plan
401(k) company match
Profit sharing
Paid Time Off
Fly free on Southwest flights
Shift premiums
Job Description
Southwest Airlines is one of the largest and most renowned airlines in the United States, known for its commitment to low-cost, reliable, and customer-friendly air travel. Established with a mission to connect people to what is important in their lives, Southwest Airlines has built a reputation for its strong corporate culture, emphasizing respect, care, and inclusion not only for its customers but most importantly for its employees. The Ground Operations Department plays a pivotal role in ensuring smooth and timely aircraft arrivals and departures, which is critical to the airline's operational success and customer satisfaction.
The role being o... Show More
The role being o... Show More
Job Requirements
- must be a resident of Wisconsin or Illinois
- must not have been interviewed for the same position at MKE within the last 12 months
- U.S. citizenship or authorization to work in the U.S.
- able to obtain SIDA badge
- valid US driver’s license
- able to comply with DOT drug and alcohol testing
- ability to work assigned shifts including early mornings, late evenings, weekends, and holidays
- physical ability to lift 70 pounds and perform physical tasks
- maintain well-groomed appearance
- at least 18 years of age
- comply with attendance standards
- no sponsorship available
Job Qualifications
- fully functioning knowledge of airline operations
- knowledge of business and management principles
- understanding of collective bargaining agreements
- ability to communicate effectively
- skilled in problem-solving and decision-making
- familiarity with safety and compliance standards
- experience in leadership or supervisory role
- ability to obtain SIDA badge and meet airport requirements
- must possess a valid US driver’s license
- must comply with DOT drug and alcohol testing
- knowledge of customer service principles
Job Duties
- model the Southwest Way
- guide and lead team members using talent management practices
- adhere to company values and foster a safe and inclusive culture
- invest in leadership and self-growth
- coordinate with departments to maintain on-time performance and customer satisfaction
- monitor and guide ground support performance
- ensure equipment maintenance and availability
- oversee day-to-day airport operations ensuring safety and compliance
- assign and track employee training compliance
- maintain a safe working environment and reduce accidents
- report status updates consistently
- drive performance and hold parties accountable
- review delay coding accuracy
- collaborate on staffing and shift bidding
- perform administrative duties including payroll and attendance
- ensure compliance with labor contracts
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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