Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,000.00 - $44,000.00
Work Schedule
Rotating Shifts
Benefits
Employee flight privileges
Training and development programs
Health Insurance
Life insurance
Paid Time Off
Job Description
Envoy Air Inc. is a prominent regional airline wholly owned by American Airlines Group, operating under the American Eagle brand. Founded in 1998 from a merger of several smaller regional carriers, Envoy Air has grown into one of the largest regional airlines in the world. Headquartered in Irving, Texas, Envoy operates major hubs in Dallas/Fort Worth, Chicago, and Miami, and manages a substantial ground handling operation in Los Angeles. The airline is dedicated to delivering top-notch regional flight services in collaboration with American Airlines, ensuring seamless and reliable connectivity for passengers across its network. Envoy Air is committed to fostering... Show More
Job Requirements
- Minimum age 18
- Possess a valid, unexpired and unsuspended state driver’s license
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, days off, and report to work regularly and on time
- Flexibility to work additional hours on short notice as needed
- Ability to perform duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand English
- Must fulfill fingerprint-based criminal background check for airport security access if applicable
- Ability to secure needed airport authority and US Customs security badges if applicable
- Pass US Postal Service background check if handling US mail
- Comply with Department of Transportation requirements including drug and alcohol testing as applicable
- Tattoos, body piercings and tongue rings must not be visible while in uniform
Job Qualifications
- High school diploma or GED equivalent
- Minimum one year of customer service experience preferred
- Knowledge or experience with airline ticketing systems and ramp operations preferred
- Ability to demonstrate leadership, initiative, and judgment
- Ability to organize work groups and handle multiple priorities in a fast-paced environment
- Strong communication skills in English
- Legal right to work in the United States
Job Duties
- Coordinate the day-to-day station operations by leading and organizing the activities of Agents and Clerks to ensure a safe working environment and on-time dependability
- Ensure adequate operational coverage and be responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct Agent observations
- Schedule and administer local training including new hire training
- Investigate and resolve operational issues as well as customer service issues
- Adhere to uniform policy and be provided company uniforms
- Participate on operational conference calls, station audits and prepare various reports
- Maintain records such as time and attendance, personnel files and performance
- Perform Station Agent work as required, including greeting passengers, checking in and ticketing, rebooking itineraries, issuing boarding passes, collecting fees, guiding aircraft on the taxiway, loading and unloading baggage, driving ground equipment, collaborating with the internal team for on-time departure, cleaning aircraft interiors, servicing lavatories, and working in Baggage Service Office to track baggage location
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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