Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Employee flight privileges
Training and development programs
Comprehensive health benefits
Life insurance
Equal opportunity employer
Career advancement opportunities
Stable and secure work environment
Job Description
Envoy Air Inc. is a prominent regional airline operating under the American Eagle brand, serving as a wholly owned subsidiary of American Airlines Group. Established in 1998 following the merger of several smaller regional carriers, Envoy Air has grown to become one of the largest regional airlines worldwide. The company is headquartered in Irving, Texas, with key hubs located in Dallas/Fort Worth, Chicago, and Miami, alongside a substantial ground handling operation in Los Angeles. Envoy Air is dedicated to delivering exceptional regional flight service and ground handling support within the extensive American Airlines global network. The airline prides itself on... Show More
Job Requirements
- Minimum age 18
- Valid, unexpired and unsuspended REAL ID-compliant state driver’s license
- Ability to perform duties under stressful conditions
- Ability to work with minimal supervision
- Regular and punctual attendance
- Self-motivated
- Strong organizational, decision-making, and interpersonal skills
- Adaptability to changing business needs
- Willingness to work non-standard schedules
- Possess legal right to work in the United States
- Previous supervisory or managerial experience preferred
- Minimum one year customer service experience preferred
- Must be able to communicate fluently in English
Job Qualifications
- High school diploma or GED equivalent
- College coursework or degree desirable
- Previous work experience in an airline or airport capacity
- Proven leadership and analytical skills
- Ability to manage multiple priorities efficiently
- Strong verbal and written communication skills
- Experience in team lead, supervisory, or managerial role preferred
- Minimum one year customer service experience preferred
- Must be able to read, write, speak, and understand English fluently
- Possess legal right to work in the United States
Job Duties
- Coordinate day-to-day station operations by leading and organizing activities of agents and clerks
- Support the manager in meeting operational performance targets and monitoring station operation budget
- Formulate administrative and operational policies and procedures in cooperation with management
- Review and standardize procedures to improve operational efficiency
- Maintain compliance with company policies, safety rules, and government regulations
- Investigate and resolve customer service and operational issues
- Participate in operational conference calls, station audits, and report preparation
- Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters
- Maintain records such as time and attendance, personnel files, and performance
- Provide guidance, coaching, and counseling to team members
- Work in operations during peak or irregular periods as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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