Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
DailyPay access
on the spot awards
Medical insurance
Employee Discounts
wellness programs
401k plan
Internal mobility
Job Description
Worldwide Flight Services (WFS) is a global leader in the aviation services industry, specializing in cargo shipment, passenger services, ramp handling, and technical services at 164 airport locations across 18 countries on five continents. WFS is dedicated to delivering exceptional service with safety, security, and timeliness as core priorities. As a company, WFS upholds the highest standards for its customers daily, supporting airlines and ensuring smooth and efficient operations in an ever-evolving aviation environment. With a diverse and dynamic workforce, WFS fosters a culture of teamwork, safety, and excellence in airport ground services, cargo management, and passenger care, making it... Show More
Job Requirements
- High school diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Must be able to stand, walk, bend, and lift up to 50 pounds
Job Qualifications
- High school diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Preferred associate or bachelor’s degree in aviation, business, or related field
- Prior experience working with a ground handling service provider
- Knowledge of airline-specific policies and procedures
- Experience handling irregular operations, customer escalations, or emergency response
- Bilingual or multilingual skills
Job Duties
- Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
- Ensure compliance with airline procedure, TSA regulations, and safety protocols
- Provide on-the-spot coaching and support to agents to ensure service standards are met
- Resolve customer complaints and operational issues in a timely and professional manner
- Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
- Monitor staffing levels and adjust assignments based on flight schedules and operational needs
- Complete required reports, incident documentation, and shift logs accurately and on time
- Support training and onboarding of new passenger service agents
- Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
- Promote a positive and productive work environment, modeling excellent customer service and teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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