Inspire Brands logo

Inspire Brands

Supervisor, Operating Services - Dunkin'

Boston, MA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $43,400.00 - $81,900.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work arrangements

Job Description

Inspire is a dynamic multi-brand restaurant company with a diverse portfolio that spans more than 33,000 locations worldwide, including iconic brands such as Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC. As a leading force in the restaurant industry, Inspire is committed not only to serving great food but also to creating meaningful experiences that bring people together. The company's culture values innovation, collaboration, and a passion for delivering exceptional service, making it an inspiring place to work. With a team of hundreds of thousands of dedicated employees, Inspire continuously strives to redefine how people eat, drink, and... Show More

Job Requirements

  • Bachelor's degree in business, meeting planning, or related field
  • Minimum 3 years' experience in meeting planning
  • Preferred experience supporting executive leadership
  • Preferred experience collaborating with franchisees and cross-functional teams
  • Strong written and verbal communication skills
  • Excellent attention to detail and organizational abilities
  • Proficiency in Microsoft Office suite
  • Ability to negotiate contracts effectively
  • Ability to manage multiple projects under tight deadlines
  • Ability to work onsite at the Canton, MA Support Center
  • Availability to travel up to 15%
  • Self-starter with strong interpersonal skills
  • Ability to think strategically and lead with confidence
  • Willingness to perform ad hoc tasks as needed

Job Qualifications

  • Bachelor's degree in Business, Meeting Planning, or related discipline
  • Minimum of 3 years' meeting planning experience
  • Preferred experience supporting executive team members
  • Preferred experience working directly with franchisees and cross-functional teams
  • Strong communication skills
  • Exceptional attention to detail and organizational skills
  • Proficiency in Microsoft Office including Excel, PowerPoint, and Outlook
  • Ability to negotiate contracts
  • Ability to manage multiple tasks and priorities
  • Experience in a fast-paced environment
  • Ability to build collaborative relationships with senior leadership, franchisees, and external partners
  • Strong project management skills

Job Duties

  • Lead meeting planning activities for Dunkin' Operations team
  • Plan franchisee leadership meetings, regional all-team meetings, team dinners, and high-profile leadership events
  • Act as subject matter expert for meeting planning including contract negotiation, logistics, room sets, audio visual, and budgeting
  • Provide consultative advice and cost saving recommendations to meeting hosts
  • Source and recommend meeting venues based on location, size, and budget
  • Negotiate hotel, audio visual, event venue, and restaurant contracts
  • Act as liaison between meeting hosts and venues ensuring detailed coordination
  • Maintain reservation links, room blocks, and attendee lists
  • Create and maintain internal and external distribution lists for Operations team
  • Lead onboarding process for new hires
  • Reconcile monthly Operations meeting expenses
  • Serve as point of contact for general support and travel issues
  • Assist Learning Department with special events
  • Process franchisee reimbursements
  • Support regional communication by managing zoom calls, surveys, and email communications
  • Provide executive support for COO including travel arrangements, calendar management, and expense reconciliation
  • Supervise Operating Services Specialist providing coaching, feedback, and performance reviews
  • Approve IT requests, timesheets, and PTO requests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.