Inspire Brands logo

Inspire Brands

Supervisor, Operating Services - Dunkin'

Quincy, MA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $44,500.00 - $84,200.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Paid holidays

Job Description

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby s, Baskin-Robbins, Buffalo Wild Wings, Dunkin , Jimmy John s, and SONIC restaurants worldwide. We re made up of some of the world s most iconic restaurant brands, but we re much more than just a restaurant company. We re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple - it s an experience. At Inspire, that s our purpose: to ignite and nourish... Show More

Job Requirements

  • Minimum four year bachelor s degree in business, meeting planning or related discipline
  • minimum three years meeting planning experience
  • preferred experience supporting executive team members
  • preferred experience working with franchisees and cross-functional partners
  • strong communication skills
  • exceptional attention to detail
  • proactive and innovative thinker
  • positive attitude and team player
  • ability to manage up and coach
  • ability to multi-task and manage timelines and budgets
  • strong technical skills with Microsoft Office
  • ability to embrace change and adjust priorities
  • ability to negotiate contracts
  • ability to build collaborative relationships
  • ability to work in office, third party locations and support center
  • travel up to 15 percent

Job Qualifications

  • Minimum four year bachelor s degree in business, meeting planning or related discipline
  • minimum of three years meeting planning experience
  • preferred experience supporting and working closely with executive team members
  • preferred experience working directly with franchisees and cross-functionally within a complex organization
  • strong communication skills
  • exceptional attention to detail, organization and project management
  • proactive and innovative thinker
  • positive attitude and team player
  • ability to manage up and coach others
  • multi-tasking skills
  • strong technical skills in Microsoft Office including Excel, PowerPoint and Outlook
  • ability to negotiate contracts effectively
  • ability to build collaborative relationships with senior leadership, franchisees and external partners
  • disciplined time management

Job Duties

  • Lead meeting planning activities for Dunkin operations team
  • plan franchisee leadership meetings, subcommittee meetings, regional all-team meetings, team dinners and high-profile leadership meetings including Brand Advisory Council and Annual Franchisee Awards Dinner
  • act as SME for all aspects of meeting planning including contract negotiation, logistics, room sets, audio visual and budgeting
  • proactively discuss meeting logistics with meeting hosts, provide consultative advice and cost saving recommendations
  • source potential meeting venues considering location, size and budget
  • review options with meeting hosts and prepare venue comparison and cost projections
  • negotiate contracts for hotels, audio visual, event venues and restaurants
  • prepare meeting announcements for travel agency, internal teams and franchise attendees
  • act as liaison between meeting hosts and venues detailing audio visual, room setup and food and beverage needs
  • maintain reservation links, room blocks and attendee rooming lists
  • create, update and maintain internal and external distribution lists for the operations team
  • maintain subcommittee information sheets
  • lead new hire onboarding for business consultants and directors
  • reconcile monthly meeting expenses and complete expense reports
  • act as first point of contact for operational questions
  • assist Learning Department with Manager Elite Council meetings and brand initiatives
  • process franchisee reimbursements
  • assist with regional communication requests by setting up zoom calls, webinars, surveys and email communications
  • support COO travel arrangements, liaise with travel agency and reconcile COO expenses
  • manage calendar and call requests for COO
  • support ad hoc COO engagements
  • supervise Operations Services Specialist, provide counseling, feedback and coaching
  • prepare and deliver annual performance reviews
  • approve IT requests, timesheets and PTO requests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.