Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $30.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Volunteer paid time off
Job Description
Coupe Health is a transformative healthcare company committed to simplifying and streamlining the healthcare experience for its members. As healthcare today can often be complex and confusing, Coupe Health takes pride in delivering a different and better approach by saving members both time and money. The organization is deeply passionate about healthcare transformation and offers an innovative environment where employees can contribute to making a significant impact on the consumer healthcare experience. With its member-centric philosophy and focus on quality service, Coupe Health continually strives to exceed expectations and improve healthcare outcomes for all who use its services.
The posit... Show More
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Job Requirements
- High school diploma or equivalency
- Legal authorization to work in the U.S.
- 3+ years of related professional experience
- Proven time management skills
- Excellent customer service and support skills
- Strong interpersonal skills
- Ability to organize and plan work assignments
- Able to work well under pressure
- Strong written, oral and listening communication skills
- Experience with coaching and feedback
- Able to encourage, motivate and provide recognition
- Proficiency with email and Microsoft Word and Excel
- Strong analytical and problem solving skills
- Ability to make independent decisions
Job Qualifications
- High school diploma or equivalency
- 3+ years of related professional experience including work, education, transferable skills or military experience
- Proven time management skills
- Excellent customer service and support skills
- Strong interpersonal skills and experience building relationships
- Ability to organize and plan work assignments and implement procedures
- Strong written, oral and listening communication skills including presentation skills
- Experience providing and receiving coaching and feedback
- Proficiency with software including email messaging applications, Microsoft Word and Excel
- Strong analytical and problem solving skills with independent decision-making ability
- Ability to work well under pressure and maintain professional demeanor
- Bachelor’s degree preferred
- Team lead, supervisory or management experience preferred
- Healthcare experience preferred
- Call center experience preferred
- Demonstrates ability to drive and lead positive change
Job Duties
- Supervises the department including interviewing and hiring employees and ensuring employees receive the proper training
- Conducts performance evaluation and manages employees including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control
- Supervises the allocation of resources including staff and technology to ensure departmental goals are met
- Promotes teamwork to effectively achieve customer satisfaction, department specific performance goals and metrics
- Evaluates and standardizes procedures to maintain a positive working environment and represent the division in various work groups
- Prepares composite reports, identifies trends and communicates recommendations through data analysis, ensuring compliance with regulatory, legislative, or contract specific requirements
- Coaches team members on performance regularly, delivering bi-annual reviews and providing specific, constructive feedback
- Monitors team proactively to identify potential problems and ensures appropriate resolution with guidance
- Develops relationships with supporting business units to help resolve team member issues
- Takes ownership of employee issues requiring liaison with others and promotes company recognition programs
- Demonstrates teamwork by supporting and assisting other supervisors
- Effectively uses business standard oral and written communication skills daily
- Partners with sales staff and external clients to maintain dynamic business relationships for new and renewing accounts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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