Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $30.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Volunteer paid time off
Job Description
Coupe Health is a transformative healthcare company dedicated to simplifying and streamlining the healthcare experience for its members. In an industry known for its complexity and confusion, Coupe Health stands out by delivering personalized and efficient healthcare solutions that save members both time and money. This commitment to innovation and member satisfaction positions Coupe Health as a leader in healthcare services, driven by teams passionate about making healthcare more accessible and less burdensome. As a company, Coupe Health values its employees, offering a collaborative environment where individuals can grow professionally while contributing to meaningful change in healthcare.
The role o... Show More
The role o... Show More
Job Requirements
- High school diploma or equivalency
- three plus years of related professional experience
- legal authorization to work in the U.S.
- proficiency with various software applications including email, Microsoft Word and Excel
- strong analytical and problem solving skills
- excellent customer service and support skills
- strong interpersonal skills and experience building relationships
Job Qualifications
- High school diploma or equivalency
- three plus years of related professional experience
- proven time management skills
- excellent customer service and support skills
- strong interpersonal skills and experience building relationships
- ability to organize and plan work assignments and successfully implement procedures
- strong written, oral and listening communication skills including presentation skills
- experience with providing and receiving coaching and feedback
- proficiency with various software applications including email, Microsoft Word and Excel
- strong analytical and problem solving skills
- legal authorization to work in the U.S.
- bachelor’s degree preferred
- team lead, supervisory, or management experience preferred
- healthcare and call center experience preferred
- ability to drive and lead positive change
Job Duties
- Supervises the department including interviewing and hiring employees and ensuring employees receive the proper training
- conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control
- supervises the allocation of resources, including staff and technology to ensure goals of the respective Operations department are met
- promotes teamwork to effectively achieve customer satisfaction, department specific performance goals and metrics
- evaluates and standardizes procedures to improve a working relationship with employees to ensure a positive working environment
- prepares composite reports and identifies trends and communicates recommendations through analysis of data
- analyzes customer complaints and/or audit results to determine work flow changes and/or training issues within the unit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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