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Supervisor of Concierge and Security Operations
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $45,000.00
Benefits
Dental Insurance
Health Insurance
Paid training
Disability insurance
Paid Time Off
Vision Insurance
Job Description
NFC Amenity Management is the nation’s largest luxury amenity service provider, specializing in offering exceptional services for both residential and commercial properties. With a comprehensive and expanding portfolio of over 350 top luxury brands in residential communities and hotels across 30 key markets in the United States, NFC Amenity Management is a trailblazer in the luxury amenities industry. The company prides itself on high standards of service excellence, continuous innovation, and fostering a welcoming environment for residents and guests alike. NFC Amenity Management’s commitment to quality and customer satisfaction has helped it earn a reputation as a leader in the... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work independently in a fast-paced environment
- Experience supervising staff preferred
- Excellent communication skills
- Ability to make eye contact and be welcoming
- Availability to work full-time
- Legal authorization to work in the United States
- Adherence to company policies and risk management protocols
- Willingness to work exclusively at the front desk
- Reliable attendance and punctuality
- Ability to cover shifts as needed
- Basic computer and scheduling skills
Job Qualifications
- High school diploma or equivalent
- Previous supervisory experience is a plus
- Strong communication and interpersonal skills
- Ability to work independently and in a fast-paced environment
- Experience in hospitality or property management preferred
- Proficient with scheduling and operational management
- Detail-oriented and proactive problem-solving abilities
- Demonstrated leadership and mentoring capabilities
- Customer service excellence
- Familiarity with industry standards and technology
- Ability to maintain professional composure and warmth when dealing with residents and guests
Job Duties
- Assist in hiring, training, and mentoring a team that will follow the company’s mission and brand standards
- Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage
- Create operating systems and checklists to ensure a well-maintained, clean facility
- Be the primary point of contact for facility maintenance, repairs, and cleaning
- Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management
- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
- Coordinate all facility reservations
- Facilitate contractor check-ins and check-outs, and cultivate relationships with the company’s preferred vendors
- Assist in the preparation of community events required by the building
- Stay abreast of industry standards, technology, and trends
- Perform other duties as assigned that relate to the success of the property
- Work exclusively at the front desk
- Follow all HR and Risk Management Company policies
- Perform miscellaneous job-related duties as assigned
- Cover shifts for team members to ensure proper staffing requirements are maintained
- Use the company approved team scheduler to ensure payroll budget compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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