Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Health savings account
Flexible spending account
short-term disability
long-term disability
Life insurance
Employee Assistance Programs
Health and wellness awards
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation, established in 1967, is a leading global provider of aviation services with over 4,500 employees and nearly 50 locations worldwide. The company offers a comprehensive range of solutions including Aircraft Management, Sales, Charter Services, Completions, Government Services, Fixed Base Operations (FBO), and both Fixed and Rotary Wing Maintenance. Renowned for its dedication to excellence, Jet Aviation crafts seamless flight experiences by combining technical expertise, exceptional customer service, and a commitment to safety and quality. Employees at Jet Aviation are considered artisans of aviation, working diligently in hangars, on the ground, and behind the scenes to support global flight... Show More
Job Requirements
- High school diploma or GED
- At least 4 years of relevant work experiences as a fully trained Certified Line and Ramp Services Agent
- Valid driver’s license
- Ability to read and communicate in English
- Prior customer service in the airline industry required
- Willingness to work in various weather conditions and meet physical requirements
- At least 4 years of experience using MS Office applications
- Must obtain an Airport ID Badge within 30 days of employment
Job Qualifications
- High school diploma or GED
- At least 4 years of relevant work experience as a fully trained Certified Line and Ramp Services Agent
- Valid driver’s license
- Ability to read and communicate in English
- Prior customer service experience in the airline industry
- Proficient in Microsoft Office applications
- Strong communication skills
- Ability to work calmly and effectively under pressure
- Demonstrated cultural awareness and sensitivity
- Pleasant, friendly, and helpful manner
- Commitment to Jet Aviation values including trust, honesty, alignment, and transparency
Job Duties
- Supervise and coordinate a team of Line and Ramp Agents during respective shifts while motivating the team to provide the best possible levels of customer service and achieve FBO goals
- Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards
- Recommend and implement programs to support customer needs
- resolve customer inquiries and complaints fairly and effectively
- encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes
- Contribute to performance feedback and keep management updated on team performance
- plan, assign, and direct work while ensuring appropriate staffing levels are maintained
- address employee relation issues
- Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, and conduct training to develop employee skills
- Participate in the Safety and Quality Management System in accordance with safety and quality policy and be proactively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
- Represent Jet Aviation internally and externally with industry groups, regulatory bodies, and General Dynamics network
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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