Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $84,514.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident insurance
Disability insurance
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) retirement plan
flight privileges
Job Description
United Airlines is a world-renowned airline company committed to delivering exceptional service and safety. Recognized as one of the leading airlines globally, United Airlines dedicates itself to connecting people and uniting the world through an extensive route network that spans the globe. With a focus on innovation, operational excellence, and customer satisfaction, United Airlines offers exciting career opportunities for individuals passionate about aviation and hospitality. The company provides a collaborative environment where employees grow their skills, access top-tier health and wellness benefits, build meaningful professional relationships, and benefit from travel privileges. United Airlines embraces diversity and inclusion, uplifted by its... Show More
Job Requirements
- Bachelor’s degree or 4 years of relevant work experience
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience managing and influencing a team
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- DOT Safety Sensitive Position
- Ability to work on site, weekends, and holidays
- Exceptional planning and organizational skills
- Strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Adherence to appearance standards for the flight attendant workgroup, including guidelines around hair, makeup, and tattoos
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on
Job Qualifications
- Bachelor’s degree or 4 years of relevant work experience
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience managing and influencing a team
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Ability to work on site, weekends, and holidays
- Exceptional planning and organizational skills
- Strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Adherence to appearance standards for the flight attendant workgroup, including guidelines around hair, makeup, and tattoos
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on
Job Duties
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Recognize flight attendants for exemplary service, teamwork, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
- Exercise United's Core4 values to provide local support and care for flight attendants during any inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team informed by sharing corporate initiatives and changes in policy or procedures
- Showcase the delivery of new inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy, and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Develop positive relationships with team members and other work groups to achieve our common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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