Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,900.00 - $89,400.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
travel privileges
wellness programs
Job Description
United Airlines is a leading global airline known for connecting people and uniting the world. With a strong commitment to safety and customer service excellence, United Airlines strives to provide an exceptional travel experience. The airline operates an extensive network of flights covering domestic and international destinations, and it's dedicated to innovation and continuous improvement to meet evolving passenger needs. United Airlines' Inflight Services team plays a crucial role in delivering outstanding service and ensuring passengers' safety throughout their journey. This team encompasses various roles, including operational leadership, crew planning, safety and service procedures, providing vital tools, training, and guidance... Show More
Job Requirements
- Bachelor's degree or 4 years of relevant work experience
- Attend flight attendant training to earn FAA certification if not flight qualified
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience managing and influencing a team
- Must be legally authorized to work in the United States without sponsorship
- Able to work on site, weekends, and holidays
- Ability to adhere to appearance standards
- Ability to pass functional reach assessment
- Reliable punctual attendance
- Successful completion of interview
Job Qualifications
- Bachelor's degree or 4 years of relevant work experience
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience managing and influencing a team
- Dot safety sensitive position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the united states for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- You will be required to adhere to the appearance standards for the flight attendant workgroup, which contain specific guidelines around hair, makeup, tattoos, etc. Tattoos are not permitted on the head, neck, or hands, including behind the ear
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on
Job Duties
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our net promoter score (nps)
- Recognize flight attendants for exemplary service, teamwork, and performance
- Assist flight attendants at the concierge desk and resolve issues in the moment as necessary
- Exercise united's core4 values to provide local support and care for flight attendants during any inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
- Showcase the delivery of new inflight products as determined by the flight experience team
- Ensure daily company goals, policy, and procedure compliance are met
- Coordinate with customer service and station operations center (soc) to ensure operational success
- Ensure safety goals are met and faa regulatory requirements are consistently adhered to by the team
- Develop positive relationships with team members and other work groups to achieve our common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and escalate issues that may interfere with the crew's ability to deliver the prescribed service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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