Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Health Insurance
wellness programs
Paid Time Off
travel benefits
Retirement Plan
Employee Discounts
Career Development
Job Description
United Airlines is a leading global airline known for its commitment to safety, exceptional customer service, and innovation. With a vast domestic and international route network, United connects people and unites the world through its dedication to the best travel experience. As one of the top players in the aviation industry, United Airlines offers a dynamic work environment with exciting opportunities for career growth, travel benefits, and a supportive team culture. The company prides itself on fostering an inclusive atmosphere that encourages collaboration, trust, and excellence among its employees. United Airlines' inflight services play a critical role in ensuring safe,... Show More
Job Requirements
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience leading and influencing a team
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive demeanor and ability to adapt to constantly evolving work environment
- Demonstrated conflict resolution and decision-making capability
- Proven track record to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- For candidates not previously flight attendants at United Airlines, required to obtain flight qualification through Inflight Training and attend next available class
- Must adhere to appearance standards for flight attendant workgroup including hair, makeup, tattoos
- Ability to pass a functional reach assessment with combined vertical and horizontal reach without shoes on
Job Qualifications
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience leading and influencing a team
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive demeanor and ability to adapt to constantly evolving work environment
- Demonstrated conflict resolution and decision-making capability
- Proven track record to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- For candidates not previously flight attendants at United Airlines, required to obtain flight qualification through Inflight Training and attend next available class
- Ability to pass functional reach assessment
Job Duties
- Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Recognize flight attendants for outstanding service, teamwork, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as vital
- Exercise United’s core4 values to provide local support and care for flight attendants during any inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
- Showcase the delivery of new inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met, and FAA regulatory requirements are consistently adhered to by the team
- Develop positive relationships with team members and other work groups to achieve common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have tools and resources to perform effectively
- Share customer feedback and advance issues that may interfere with the crew’s ability to deliver prescribed service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.
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