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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,100.00 - $97,900.00
Work Schedule
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Parental leave
Job Description
United Airlines is a leading global airline known for its extensive route network and commitment to connecting people and uniting the world. With a rich history in aviation and a reputation for safety and customer service excellence, United Airlines provides employees with opportunities to grow their careers while enjoying top-tier health and wellness benefits. The airline fosters a culture of teamwork and innovation, empowering its workforce to contribute meaningfully to the future of air travel. Employees also benefit from unique perks such as flight privileges and a diverse, inclusive work environment dedicated to equal opportunity and accommodation for all individuals.... Show More
Job Requirements
- Bachelor's degree or 4 years of relevant work experience
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- 2+ years' experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program
- Experience leading teams and delivering customer service
- DOT Safety Sensitive Position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- For candidates who have not previously been a flight attendant at United Airlines, required to obtain flight qualification through Inflight Training and attend the next available class
- Must adhere to appearance standards for flight attendant workgroup including restrictions on visible tattoos
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach without shoes on
Job Qualifications
- Bachelor's degree or 4 years of relevant work experience
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- 2+ years' experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program
- Experience leading teams and delivering customer service
- DOT Safety Sensitive Position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- For candidates who have not previously been a flight attendant at United Airlines, required to obtain flight qualification through Inflight Training and attend the next available class
- Must adhere to appearance standards for flight attendant workgroup including restrictions on visible tattoos
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach without shoes on
Job Duties
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in Net Promoter Score
- Recognize flight attendants for exemplary service, teamwork, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
- Exercise United's Core4 values to provide local support and care for flight attendants during any inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
- Showcase the delivery of new inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy, and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Develop positive relationships with team members and other work groups to achieve common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform effectively
- Share customer feedback and escalate issues that may interfere with the crew's ability to deliver the prescribed service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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