Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $106,000.00
Work Schedule
On-call
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a renowned airline committed to creating a travel experience that passengers love. Guided by a set of core values and leadership principles, Alaska Airlines continuously strives for excellence in every aspect of its operations. The airline's corporate teams, including departments such as accounting, human resources, finance, planning, legal, marketing, and operational divisions, collaborate to set strategic plans that ensure the success and growth of the company. As a forward-thinking airline with a passion for travel and customer satisfaction, Alaska Airlines fosters a workplace culture centered on respect, support, and continuous improvement for its employees and customers alike.Show More
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree or an additional two years of equivalent experience in lieu of this degree
- Minimum age of 21
- Must be authorized to work in the U.S.
- 3 years of HR (Generalist, Employee Relations etc.), airline operations, or equivalent experience
- Ability and willingness to travel up to 35% of the time
- Ability and willingness to accept on-call rotation
- Ability to become flight attendant qualified
- Must have the ability to be self-disciplined and operate with minimal supervision, exercising considerable judgement and discretion in all dealings
Job Qualifications
- Bachelor’s degree or an additional two years of equivalent experience in lieu of this degree
- 3 years of HR (Generalist, Employee Relations etc.), airline operations, or equivalent experience
- Proficient in the principles, policies, and practices of internal investigations
- Proficiency in the use of computer business applications with working knowledge of spreadsheets and database applications
- Highly organized, detailed oriented and analytical professional
- Demonstrated leadership and problem-solving skills, proactive thinking with experience at building effective working relationships throughout the organization
- Experience managing multiple cases or projects to timely resolution
- Demonstrated ability to work collaboratively and effectively in a team environment
- Ability to form strong partnerships and business relationships with flight attendants and peers
- Self-reliant, self-motivated, and engaging
- Effective communication (e.g., verbal, written, and listening) and interpersonal skills
- Inflight experience and/or knowledge of the aviation industry
- Union experience
Job Duties
- Lead internal Flight Attendant investigations by gathering facts, creating investigative plans, interview witnesses, and/or subjects, and prepare high-level, and critical investigative reports
- Conduct a prompt, equitable, and impartial administrative investigation into internal and external complaints including explaining processes to all parties, identifying, and interviewing parties, and identifying, gathering, and assessing information relevant to the investigations, applying relevant policies, and making findings of fact and/or recommendations for disposition of complaints, charges, and discipline
- Provide expertise regarding reporting, investigating, and other obligations to Inflight Base Leaders, HR, Legal, and Labor representatives
- Log case data to ensure proper information is captured, recorded, and available for analysis
- Demonstrate commitment to Alaska’s flight attendants by being supportive for attendance, recognition programs, passport renewals, and simplifying processes in a hassle-free manner
- Ensure consistent application of company and contractual policies as they relate to flight attendants in all domiciles
- Coach and guide employees to ensure performance results are maximized to create, maintain, and recognize a high performance culture
- Administer investigations that involve work rule violations in a timely manner (e.g., attendance and reliability, company or flight attendant manuals, rules or regulations, customer complaints, and crew conflicts)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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