Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
The Landing Hotel is a prominent establishment in the hospitality industry, known for its dedication to delivering exceptional guest experiences through a commitment to quality service and operational excellence. The hotel operates with a focus on creating an energetic, friendly, and courteous environment for both guests and employees. With its robust organizational structure, the hotel emphasizes teamwork, safety, and continuous improvement to uphold its reputation for outstanding hospitality. The Landing Hotel is situated in a dynamic area that attracts a diverse clientele, including leisure and business travelers, making it a lively and esteemed destination in the hotel sector.
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Job Requirements
- High school diploma or equivalent
- Valid Driver's License
- One year of related experience in hotel or casino environment
- Possession and maintenance of applicable regional gaming license(s)
- Effective communication skills in English
- Ability to read and write simple business communications
- Working knowledge of Microsoft Office or Google Suite
- Ability to perform arithmetic calculations
- Ability to stand and be mobile for extended periods
- Ability to perform housekeeping and front desk duties
- Ability to observe and detect emergency situations
- Ability to lift up to 25 lbs
Job Qualifications
- High school diploma or equivalent required
- Must have a valid Driver's License
- One-year related experience in a hotel/casino environment or training or equivalent combination of education and experience
- Must possess and maintain the applicable regional gaming card(s) and/or License(s)
- Must be able to effectively communicate in English
- Must be able to read and write simple lists, interoffice memorandums, and business correspondence
- Must have working knowledge of Microsoft Office/Google Suite products
- Strong planning and decision-making skills
- Ability to remember details and discriminate colors
- Ability to concentrate amid distractions
- Ability to remember names and faces
- Ability to examine and observe details
Job Duties
- Review and maintain up to date on policies and procedures of the front desk
- Oversees Call Center and Call Center staff
- Counsel, develop and discipline employees in compliance with company policies and procedures
- Ensure proper staffing levels daily
- Monitor and maximize occupancy and average daily rate
- Ensure all assignments are completed in an efficient and timely manner
- Handle and resolve guest complaints and concerns
- Coordinate breaks for assigned staff
- Prepare and distribute assignment sheets to assigned staff and review priorities
- Maintain accurate record of keys and ensure security
- Inspect supply levels of floor closets
- Check rooms cleaned by Housekeeping staff using designated checklist
- Update room status after approving cleanliness and condition
- Inspect public areas and relay deficiencies for correction
- Conduct training of staff as assigned
- Provide feedback on staff performance to manager
- Report disciplinary problems to manager and participate in counseling
- Complete all paperwork and closing duties before leaving
- Review status of assignments and any follow-up action with manager
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Greet guests immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice and provide accurate information
- Complete the registration process and promote hotel marketing programs
- Make appropriate selection of rooms based on guest needs and code electronic keys
- Close out guest accounts at time of check out
- Verify and imprint credit cards for authorization
- Handle cash and balance assigned house bank
- Promptly answer telephone and input messages into the computer
- Retrieve mail, packages and facsimiles for customers as requested
- Remain calm and alert during emergencies
- Resolve customer complaints by conducting thorough research and determine effective solutions
- Make decisions and act based on good judgment
- Comply with attendance rules and be available to work on a regular basis
- Must be able to work as part of a team
- Additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
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