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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Life insurance
Vision Insurance
Job Description
San Manuel is a renowned hospitality establishment located in the Inland Empire, known for providing exceptional service and a compelling guest experience. As one of the largest private employers in the region, San Manuel deeply cares about the growth, well-being, and future of its employees. The organization prides itself on a strong commitment to service excellence, fostering a work environment that values professional development, teamwork, and guest satisfaction. San Manuel offers a vibrant and fast-paced setting, where employees are encouraged to grow within their roles while contributing meaningfully to a world-class hospitality experience.
The Supervisor, Front Desk, under the... Show More
The Supervisor, Front Desk, under the... Show More
Job Requirements
- Bachelor’s Degree from an accredited college or university in a related industry
- minimum one year hotel experience as Front Desk Agent, Night Auditor or customer service-related field
- preferred experience in luxury hotel or resort environment
- minimum one year of leadership experience
- strong English oral and written skills
- intermediate Microsoft Office skills
- ability to uphold and protect confidential information
- strong customer service and problem-solving skills
- ability to deliver excellent service in tough situations
- ability to work in fast-paced environment
- may require gaming license as per San Manuel Tribal Gaming Commission
- no driving responsibilities
- ability to work evening, weekend and holiday shifts
- ability to lift up to 40 pounds
- ability to sit, walk and stand for extended periods
Job Qualifications
- Bachelor’s Degree from an accredited college or university in a related industry
- minimum one year of hotel experience as Front Desk Agent, Night Auditor or customer service-related field
- experience in a luxury hotel or resort preferred
- minimum one year of experience leading and coaching teams preferred
- strong English skills both oral and written
- intermediate proficiency in Microsoft Office
- good mathematical and organizational skills
- strong customer service, problem solving and communication skills
- ability to maintain composure under demanding settings
Job Duties
- Supervises the operation of Front Desk and provides support to Team Members as needed
- monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely
- oversees Hotel Front Desk processes including cash handling and payment procedures
- assists in training and communicating new processes and procedures to team members
- leads team members to provide excellent service by addressing and resolving guest concerns
- compiles and reviews daily reports, audits and logs to measure quality of operation
- communicates and collaborates with all department leaders and team members to personalize guest experience
- acts in accordance with policies and procedures when working with equipment and property management systems
- reports maintenance issues
- adheres to health and safety policies
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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