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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
San Manuel is one of the largest private employers in the Inland Empire, known for its commitment to the growth, future, and well-being of its employees. The organization operates a distinguished hospitality division, including a luxury hotel and resort environment that strives to provide exceptional guest experiences. San Manuel's hospitality services are renowned for their dedication to excellence, professional standards, and seamless service delivery across all departments. This creates a unique environment where employees are encouraged to grow, succeed, and contribute to a meaningful mission of hospitality and customer satisfaction.
The Supervisor, Front Desk plays a critical role under ... Show More
The Supervisor, Front Desk plays a critical role under ... Show More
Job Requirements
- Bachelor's Degree from an accredited college or university
- minimum one year of hotel experience as Front Desk Agent, Night Auditor or customer service-related field
- experience in luxury hotel or resort preferred
- one year of supervisory experience preferred
- strong English oral and written communication skills
- intermediate proficiency in Microsoft Office
- strong organizational and mathematical skills
- ability to protect confidential information
- must maintain composure under pressure
- may require gaming license
- ability to work evenings, weekends and holidays
- ability to lift up to 40 pounds
- ability to perform physical activities such as balancing, stooping, kneeling and reaching
- mobility sufficient for office and event environments
Job Qualifications
- Bachelor's Degree from an accredited college or university in a related industry
- minimum one year of hotel experience as Front Desk Agent, Night Auditor or a customer service-related field
- experience in a luxury hotel or resort preferred
- minimum one year of supervisory experience leading and coaching others preferred
- strong English skills both oral and written
- intermediate proficiency in Microsoft Office
- strong customer service, problem solving and communication skills
- ability to maintain composure in demanding settings
Job Duties
- Supervises the operation of Front Desk and provides support to Team Members as needed
- monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely
- oversees Hotel Front Desk processes including cash handling and credit card transactions
- assists in training and communicating with team members on new processes and guest services
- leads team members to resolve guest concerns promptly and professionally
- compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters
- collaborates with all department leaders to ensure personalized guest experiences
- adheres to health and safety policies and reports maintenance issues
- carries out supervisory responsibilities including interviewing, hiring, training, evaluating and disciplining employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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