Supervisor, Hotel Front Desk

San Bernardino, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Employee wellness programs

Job Description

San Manuel is a leading hospitality and entertainment enterprise in the Inland Empire, known for its commitment to excellence, superior guest experiences, and a vibrant workplace culture. As one of the largest private employers in the region, San Manuel Casino and its affiliated properties offer a dynamic environment where employees can thrive and grow professionally. With a strong focus on community involvement, employee development, and customer satisfaction, San Manuel prides itself on creating memorable experiences for its guests while fostering a supportive and inclusive work atmosphere for its team members.

The Supervisor, Front Desk position at San Manuel C... Show More

Job Requirements

Bachelor’s degree from an accredited college or university in a related industry required
minimum one year of hotel experience as Front Desk agent, Night Auditor or a customer service-related field required
experience in a luxury hotel and/or resort preferred
minimum one year of experience in a role leading and coaching others preferred
strong English skills both oral and written required
intermediate proficiency in Microsoft Office desired
must uphold and protect financial, private and confidential information at all times
ability to deliver excellent service in tough situations and maintain composure under demanding settings required
able to work evening, weekend and holiday shifts
must be able to work in a fast-paced, high-demand environment
mobility and physical endurance sufficient to perform essential duties
may be required to obtain and maintain a gaming license according to San Manuel Tribal Gaming Commission

Job Qualifications

Bachelor’s degree from an accredited college or university in a related industry
minimum one year of hotel experience as Front Desk agent, Night Auditor or a customer service-related field
experience in a luxury hotel and/or resort preferred
minimum one year of experience in a role leading and coaching others to meet and exceed standards preferred
related, relevant and/or direct experience may be considered in lieu of educational requirements
strong English skills both oral and written
intermediate proficiency in Microsoft Office including PowerPoint, Word, Excel and Outlook
good mathematical and organizational skills
strong customer service, problem solving and communication skills
ability to maintain composure under demanding settings and deliver excellent service

Job Duties

Supervises the operation of Front Desk and provides support to team members as needed
monitors daily performance of Front Desk team members to ensure duties are completed accurately, efficiently and timely
oversees hotel Front Desk processes including cash handling, credit cards and other forms of payment
assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services
leads the team to provide excellent service by addressing and resolving guest concerns with immediate and exemplary solutions
compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters accordingly
communicates and collaborates with all department leaders and team members to ensure guest experience is personalized and seamless
acts in accordance with policies and procedures when working with front of house equipment and property management systems
reports maintenance issues and ensures resolution
adheres to all health and safety policies and procedures
performs other duties as assigned to support efficient operation of the department
carries out supervisory responsibilities including interviewing, hiring and training employees
plans, assigns, reviews and directs work
evaluates and appraises performance
rewards and disciplines employees
addresses complaints and resolves problems
makes hiring decisions and designs individual development plans with succession planning in mind

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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