Supervisor- Harry Potter: The Exhibition

Garland, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $21.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Professional Development

Employee assistance program

Job Description

Harry Potter: The Exhibition is a renowned touring experience that captivates fans across the globe by bringing the magic of the Harry Potter film series to life. Presented by HPX LLC, this exhibition showcases authentic props from the movies, offering an exclusive glimpse behind the scenes and featuring entertaining interactive elements that engage visitors of all ages. The exhibition not only celebrates the beloved characters and storylines of the Harry Potter universe but also immerses visitors in a nostalgic journey filled with enchanting moments and unforgettable experiences.

This position is for the role of Exhibition Supervisor located at HPX ... Show More

Job Requirements

High school diploma or equivalent
3-5 years in exhibition or entertainment leadership
Experience supervising personnel
Ability to work in a fast-paced work environment
Working knowledge of ticketing systems
Ability to coach co-workers and provide a positive role model
Ability to work flexible hours including weekends
Ability to work any day of the week and any shift
Knowledge of account procedures, cash handling and reconciliation
Strong communication skills
Ability to interpret abstract and concrete variables
Self-motivated leadership
Capability to operate basic POS and software programs
Ability to lift 50 pounds occasionally
Ability to stand, walk and sit for prolonged periods
Clear and easy to understand oral communication
Skilled in use of computer and office equipment
Primarily an onsite position

Job Qualifications

3-5 years in exhibition or entertainment leadership
Experience supervising personnel
Working knowledge of ticketing systems
Proven experience in supporting management in entertainment venues
Strong computer skills and knowledge
Ability to add, subtract, multiply and divide
Strong communication skills
Self-motivated leadership
Capable operations of basic POS and software programs

Job Duties

Maintain consistency and supervision of various shifts and assist the General and Assistant General Managers
Responsible for scheduling the exhibition staff and always ensuring the appropriate levels of staffing
Instruct and train new hires while implementing new information and training
Responsible for approving refunds, handling guest situations, and having all the knowledge available for the agents as it is needed at any given time
Effectively impact ticket sales growth for all company experiences and entertainment venues
Coach sellers and inspire growth
Responsible for inventory management as directed by immediate supervisor
Ensure smooth and efficient operations and provide work direction and motivation to employees
Review guest complaints and take appropriate action where necessary
Supervision and training of new and existing employees
Assists with implementation of departmental policies and special projects
Manages labor and reports all concerns to immediate supervisor
Updates internal spreadsheets and ensures nightly reporting is set to appropriate entities and oversees audit
Responsible for nightly drop and deposit
Accuracy in all job-related duties
Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff
Daily supervision, training, and management of all personnel aspects of the exhibition
Maintain all company operational standards
Oversees all scheduling, payroll expenditures and compliance with budgeted numbers
Ensures that the operational standards of the exhibition are always maintained
Coaches all associates and will inspire growth
Always ensures world class customer service standards, 100% customer greeting, etc
Other duties as designated by the corporate leadership

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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