Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Sawgrass Mills is one of the largest outlet and value shopping destinations in the United States, located in Sunrise, Florida, known for its expansive array of retail stores, dining options, and entertainment venues. It operates as a premier shopping center catering to both local residents and international tourists, providing a dynamic and engaging retail experience. With a customer-centered approach, Sawgrass Mills continually invests in its guest services team to ensure exceptional service, enhance shopper satisfaction, and maintain its status as a leading retail destination.
The Guest Services Supervisor role at Sawgrass Mills is a critical leadership position designed t... Show More
The Guest Services Supervisor role at Sawgrass Mills is a critical leadership position designed t... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 3 to 5 years of guest services experience in fast-paced environment
- solid mathematical skills
- previous supervisory experience preferred
- must be fluent in English oral and written
- proficiency in at least one other language preferred
- proficient user of Microsoft Office Word, Excel, PowerPoint
- ability to spend 100% of time on feet when providing services to all internal and external customers
- aptitude for understanding financial reports and extracting information
- strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and web based input software
- effective verbal and written communication
- strong organizational and interpersonal skills with attention to detail
Job Qualifications
- High school diploma or equivalent
- some college or professional school preferred
- minimum of 3 to 5 years of guest services experience in fast-paced environment
- solid mathematical skills
- previous supervisory experience preferred
- must be fluent in English oral and written
- proficiency in at least one other language preferred including French, Spanish, Portuguese, Mandarin, Japanese, Korean, German
- proficient user of Microsoft Office Word, Excel, PowerPoint
- aptitude for understanding financial reports and extracting information
- strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and web based input software
- effective verbal and written communication
- strong organizational and interpersonal skills with attention to detail
Job Duties
- Interview candidates for guest services positions
- make hiring recommendations to Management
- Complete weekly detailed schedule to ensure appropriate staffing
- Coordinate with the Director of Marketing and Business Development to ensure all training of staff is completed and that staff members adhere to policies and procedures
- Providing training, retraining, counseling and disciplinary action, as appropriate
- Report issues to Director of Marketing and Business Development
- Resolve customer complaints or issues, when possible
- Update reference materials, as needed
- Coordinate with marketing to be knowledgeable about all Center, Regional and Corporate marketing initiatives involving the Guest Services staff and communicate the information to staff
- Communicate with tour operators
- Assign specific responsibilities to Guest Services Representatives including maintaining sufficient inventory of forms and supplies, organizing and ensuring sufficient inventory of marketing materials, ordering, organizing and maintaining inventory of tourism brochures, ensuring table tent program is managed, of table tents, and lost and found
- Ensure each of the assignments is done correctly and in a timely manner
- Ensure staff members routinely recommend gift cards and other amenities, as well as requesting donations to the Simon Youth Foundation
- Ensure staff members perform roving concierge duties to maximize our interaction and customer service to shoppers
- Create a work environment that supports innovation, creativity and teamwork
- Lead and provide guidance to the team of guest services professionals to enhance the shopping experience for shoppers
- Encourage, through role modeling and active support, a guest services team that readily accepts and adopts change
- Regularly provide personal recognition to individuals who deliver superior performance to reinforce standards of excellent work
- Provide regular coaching and feedback to customer service staff and assist the Director of Marketing and Business Development in assessing team and individual performance
- Complete all tasks required of Guest Services Supervisor flawlessly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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