Supervisor, Guest Services
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Travel - FREE CRUISE AFTER YOUR FIRST SEASON
Reward for Referral Program
Experience - of a lifetime
Rewards & Incentives
Community service
Employee Activities
professional growth
Job Description
Holland America/Princess Alaska-Yukon Land Operations is a distinguished collaboration between Princess Cruises and Holland America Line, two renowned leaders in the Alaska tourism industry. This partnership has earned a reputation for delivering exceptional adventure experiences, comfort, and unforgettable memories to guests exploring the breathtaking landscapes of Alaska and the Yukon. From sailing past majestic glaciers to cozy lodge stays and scenic train journeys through wilderness habitats with dome-window views, Holland America/Princess aims to offer more than just travel; it offers life-changing moments. The company deeply values environmental stewardship, actively participates in sustainability programs such as "Sustain Alaska & the Yukon,"... Show More
Job Requirements
- Proficiency in the use of computer business applications
- Three years of experience in positions involving customer service operations preferred
- Current, valid driver’s license, with clean driving record
- Must meet company’s clean driver eligibility requirements
- Must be able to lift 50 lbs/25 kg
- Must pass a pre-employment background check
- Minimum age of 18 years required to reside in company housing, where available
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors
- Dedicated commitment to a diverse, equitable and inclusive work environment
- Must be eligible to work in the United States
Job Qualifications
- Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems
- Three years of experience in positions involving customer service operations preferred
- Current, valid driver’s license, with clean driving record
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment
- Ability to work in a fast-paced environment with multiple tasks and external influences
- Ability to work independently with minimal supervision while achieving daily goals
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors
- Dedicated commitment to a diverse, equitable and inclusive work environment
Job Duties
- Supervise, train, and give regular performance guidance to reporting staff
- Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines
- Routinely coordinates passenger activities and services
- Process daily sales and oversee accounting procedures as they relate to the guest service desk
- Communicate and coordinate with multiple departments in a friendly and professional manner to process requests and accommodations
- Answer and re-direct telephone calls as needed
- greet and interact with guests at the desk or designated areas
- Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines
- Keep work areas organized, clean, and sanitized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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