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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
flexible schedule
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Job Description
Margaritaville Island Hotel, located in the vibrant and scenic town of Pigeon Forge, Tennessee, is a premier hospitality destination that delivers unforgettable experiences to its guests. Known for its unique blend of tropical-themed decor, exceptional service, and warm Southern hospitality, Margaritaville Island Hotel offers visitors a chance to escape the ordinary and immerse themselves in a fun, relaxed atmosphere. The hotel is a key player in the Pigeon Forge hospitality scene, attracting a diverse clientele ranging from families and couples to business travelers. Committed to creating memorable guest interactions, the hotel emphasizes personalized service and attention to detail in all... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of hospitality leadership or supervisory experience
- Ability to lead a team effectively
- Strong communication and interpersonal skills
- Flexibility to work weekends, holidays, and peak business times
- Reliable and professional appearance
- Basic cash handling knowledge
Job Qualifications
- Hospitality leadership or supervisory experience (1yr minimum)
- Strong leadership mindset with the ability to motivate and coach teams
- Confidence in problem-solving and decision-making
- Flexibility to work weekends, holidays, and peak business periods
- Exceptional communication and guest engagement skills
- Attention to detail and organization
Job Duties
- Lead by example, always modeling elevated guest service and professional excellence
- Oversee daily front desk operations to ensure efficiency, accuracy, and a seamless guest experience
- Act as the communication hub between front desk team members, leadership, and other hotel departments
- Train, mentor, and develop team members on systems, procedures, service standards, and brand expectations
- Resolve guest concerns with empathy, urgency, and professionalism, turning challenges into positive outcomes
- Monitor cash handling, cashier closings, and deposits to ensure accuracy and accountability
- Review reports, guest feedback, and operational logs to identify trends and continuously improve performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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