Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a professional hospitality business focused on delivering exceptional guest experiences through diligent staff management and superior front desk operations. This company is dedicated to fostering a welcoming environment for guests, ensuring that every interaction contributes positively to the overall impression of the accommodation. With an emphasis on service quality and operational efficiency, the organization upholds rigorous standards and policies known as PAH SOP's (which typically stands for Property or Professional Accommodation Hospitality Standard Operating Procedures) to maintain excellence across departments. While the specific size or brand affiliation of the company is not listed, the roles and... Show More
Job Requirements
- High school education or equivalent
- Minimum 3 years experience in guest services with supervisory experience
- Strong management and leadership skills
- Highly organized with attention to detail
- Ability to comply with company appearance and uniform standards
- Flexibility to work any shift including weekends, holidays and special events
- Must be eligible to work in the U.S
- Basic office skills including Microsoft Office
- Capable of sitting, standing, walking, bending and using hands regularly
- Ability to lift up to 50 pounds
- Must have a valid driver’s license
Job Qualifications
- High school education, GED, or equivalent experience
- Minimum 3 years of experience working in guest services with at least one year in a supervisory role
- Outstanding management, organization, communication and leadership skills
- Highly organized and detail-oriented
- Ability to adhere to company appearance standards and designated uniform
- Eligibility to work in the U.S.
Job Duties
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Attend daily and monthly rooms meetings
- Participate in required Manager On Duty program as scheduled
- Work at front desk, concierge, and bell desk as appropriate
- Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
- Work closely with accounting on follow-up items such as returned checks, rejected credit cards, associate discrepancies
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with PAH SOPs
- Ensure implementation of all PAH policies and house rules
- Understand hospitality terms
- Assist in preparation of revenue and occupancy forecasting
- Ensure correct and accurate cash handling at the front desk
- Ensure that associates are attentive, friendly, helpful and courteous to all guests, managers and other associates
- Focus the Guest Services Department on their role in contributing to Guest Service and audit scores
- Monitor all VIPs, special guests and requests
- Review daily guest services work and activity reports generated by Night Audit
- Be familiar with all Brand Rewards programs and offers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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