Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a reputable hotel that prides itself on delivering exceptional guest experiences through outstanding customer service and operational efficiency. As a dynamic and customer-centric hospitality company, the hotel has built its reputation by providing warm, attentive service and ensuring guests feel welcome from the moment they arrive. With a commitment to excellence and a focus on creating memorable stays, this hotel operates a comprehensive guest services department that plays a crucial role in maintaining its high standards. The Front Desk Supervisor position is a key leadership role within this department, responsible for overseeing the guest services team... Show More
Job Requirements
- High school education, GED, or equivalent experience
- minimum 3 years of experience working in guest services
- at least 1 year experience in a supervisory role
- must be able to abide by the company appearance standards and compliance with the designated uniform
- must be able to work any shift, weekends, holidays, and special events
- must have employment eligibility in the U.S.
- must have a valid driver’s license from the applicable state
- must be able to lift up to 50 lbs
- must be able to sit, stand, walk, bend, and use hands to handle objects, tools or controls regularly
Job Qualifications
- High school education, GED, or equivalent experience
- minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role
- outstanding management, organization, communication and leadership skills
- highly organized and detail-oriented
- must be able to abide by the company appearance standards and compliance with the designated uniform
- must be able to work any shift, weekends, holidays, and special events, as needed
- must have employment eligibility in the U.S.
Job Duties
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls in an attentive, courteous and efficient manner
- follow up to ensure guest satisfaction
- attend daily and monthly rooms meetings
- participate in required M.O.D. program as scheduled
- work at front desk, concierge, and bell desk as appropriate
- maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
- work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
- ensure staff greet and welcome all guests approaching the Front Desk in accordance with PAH SOP’s
- ensure implementation of all PAH policies and house rules
- understand hospitality terms
- assist in preparation of revenue and occupancy forecasting
- ensure correct and accurate cash handling at the front desk
- ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and other associates
- focus the Guest Services Department on their role in contributing to the Guest Service and audit scores
- monitor all V.I.P.'s, special guests and requests
- review daily guest services work and activity reports generated by Night Audit
- be familiar with all Brand Rewards programs and offers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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