Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The Lodge, located in the heart of Sonoma, California, offers guests a unique and authentic experience enriched by the town's charm, history, and vibrant local culture. This distinctive resort emphasizes craftsmanship and tradition, paying tribute to generations of local artisans through thoughtfully integrated design elements. Guests at The Lodge enjoy an immersive experience where the appreciation of local wine, art, and olive oil is deeply encouraged. The establishment fosters a welcoming atmosphere where associates exude pride and passion for the Sonoma region, creating an environment that feels both friendly and genuine. A strong sense of community is cultivated, ensuring guests... Show More
Job Requirements
- High school education or equivalent experience
- One or more full years employment experience in a related position
- Understanding of all hotel front office procedures
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures and computerized cash register systems
- Experience in dealing directly with the public
- Knowledge of company/hotel policies and procedures
- Supervision and management skills
- Ability to communicate information and hotel services to management and guests
- Ability to operate computer, calculator and telephone keyboards
- Ability to stand for prolonged periods
- Ability to lift, push or pull up to 50 lbs as needed
- Excellent speech communication skills
- Ability to read and analyze reports and written communication
- Willingness to maintain a friendly and courteous demeanor constantly
Job Qualifications
- High school education or equivalent experience
- Understanding of all hotel front office procedures
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures and computerized cash register systems
- Past experience dealing directly with the public and general customer service skills
- Knowledge of company/hotel policies and procedures
- Supervision/management skills
- Ability to communicate information and hotel services to management and guests
- Ability to operate computer, calculator and telephone keyboards
Job Duties
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Complete established check-in procedures for arriving guests and facilitate guest departure to close the guest account and make the room available
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and procedures to present timely and precise hotel charges upon check-out
- Courteously and accurately answer inquiries from potential guests and accept hotel reservations using suggestive selling techniques to increase occupancy and revenue
- Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns knowledgeably in person and on telephone
- Operate PBX equipment including assisting outgoing calls, scheduling and setting wake-up calls and paging guests
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy
- Maintain a friendly, cheerful and courteous demeanor at all times
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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