Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Voluntary insurance
Life insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee assistance program
Legal Assistance Plan
Job Description
SeaWorld Parks & Entertainment is a leading entertainment company known for its exceptional theme parks, marine life attractions, and thrilling water parks. With a strong commitment to guest satisfaction, this company combines adventure, education, and conservation to deliver unforgettable experiences to millions of visitors annually. SeaWorld operates in multiple locations across the United States, encompassing marine animal exhibits, roller coasters, water rides, and interactive experiences that cater to families, thrill-seekers, and nature enthusiasts alike. Dedicated to delivering excellent service and creating lasting memories, SeaWorld Parks & Entertainment prides itself on fostering a welcoming and diverse workplace environment where everyone can... Show More
Job Requirements
- Have an associate's degree or equivalent from two-year college or technical school or equivalent combination of education and experience
- have strong written and verbal communication skills
- have strong basic math skills using whole numbers, common fractions and decimals
- ability to compute rate, ratio, percent, and be able to create and interpret graphs
- have working knowledge of the Microsoft Office Suite
- able to obtain ServSafe Manager Certification upon selection
- able to pass Alcohol training test upon selection
- able to pass Food Handlers test and maintain valid Food Handlers card
- able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
- able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- able to handle multiple tasks and work in a fast paced environment
- able to work indoors and in outside weather conditions
- able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Job Qualifications
- Associate's degree or equivalent from two-year college or technical school
- strong written and verbal communication skills
- strong basic math skills using whole numbers, common fractions and decimals
- ability to compute rate, ratio, percent, and create and interpret graphs
- working knowledge of Microsoft Office Suite
- able to obtain ServSafe Manager Certification upon selection
- able to pass alcohol training test upon selection
- able to pass Food Handlers test and maintain valid Food Handlers card
Job Duties
- Create ambassador schedules and maintain Kronos reports
- prepare and track daily, weekly, and monthly reports
- address complaints and resolve problems
- supervise and train ambassadors
- plan, assign and direct work
- order and maintain products and supplies
- ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
- enter notifications for any needed repairs to keep facility maintained to standards
- record the day's events in communication log
- contact maintenance as necessary to maintain proper operation of all equipment and facility
- maintain repair log and control labor cost
- carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training ambassadors
- planning, assigning and directing work
- appraising performance
- rewarding and disciplining ambassadors
- addressing complaints and resolving problems
- ensure excellent guest service by responding to guest requirements, expectations and needs
- occasionally assist other location and areas throughout the park as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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