Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $62,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Complimentary park tickets
Park Discounts on Food and Merchandise
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Voluntary insurance
Life insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee assistance program
Legal Assistance Plan
Job Description
SeaWorld Parks & Entertainment is a renowned leader in the theme park and entertainment industry, known for offering thrilling attractions, unique animal experiences, and exceptional guest service. As a company dedicated to providing memorable and positive experiences for guests of all ages, SeaWorld encompasses a variety of parks focusing on education, entertainment, and conservation. Their commitment to high service standards and guest satisfaction establishes them as a top destination for families and visitors looking for fun and engaging activities.
Within SeaWorld's vibrant and dynamic water park environment, the Guest Services Manager role is instrumental in ensuring that each visitor's ... Show More
Within SeaWorld's vibrant and dynamic water park environment, the Guest Services Manager role is instrumental in ensuring that each visitor's ... Show More
Job Requirements
- Associate's degree or equivalent from two-year college or technical school
- Strong written and verbal communication skills
- Strong basic math skills using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, percent, and create and interpret graphs
- Working knowledge of Microsoft Office suite
- Able to obtain ServSafe Manager Certification upon selection
- Able to pass Alcohol training test upon selection
- Able to pass Food Handlers test and maintain valid Food Handlers card
- Able to lift 55 pounds with or without accommodations and stand for prolonged periods
- Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- Able to handle multiple tasks and work in a fast paced environment
- Able to work indoors and in outside weather conditions
- Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Job Qualifications
- Associate's degree or equivalent from two-year college or technical school
- Strong written and verbal communication skills
- Strong basic math skills using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, percent, and create and interpret graphs
- Working knowledge of Microsoft Office suite
- Able to obtain ServSafe Manager Certification upon selection
- Able to pass Alcohol training test upon selection
- Able to pass Food Handlers test and maintain valid Food Handlers card
- Able to lift 55 pounds with or without accommodations and stand for prolonged periods
- Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- Able to handle multiple tasks and work in a fast paced environment
- Able to work indoors and in outside weather conditions
- Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Job Duties
- Create ambassador schedules and maintain Kronos reports
- Prepare and track daily, weekly, and monthly reports
- Address complaints and resolve problems
- Supervise and train ambassadors
- Plan, assign and direct work
- Order and maintain products and supplies
- Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
- Enter notifications for any needed repairs to keep facility maintained to standards
- Record the day's events in communication log
- Contact maintenance as necessary to maintain proper operation of all equipment and facility
- Maintain repair log and control labor cost
- Carry out supervisory responsibilities including interviewing, hiring, and training ambassadors
- planning, assigning and directing work
- appraising performance
- rewarding and disciplining ambassadors
- addressing complaints and resolving problems
- Ensure excellent guest service by responding to guest requirements, expectations and needs
- Perform other duties as assigned
- Occasionally assist other locations and areas throughout the park as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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