Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,900.00 - $61,300.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Voluntary insurance
Life insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee assistance program
Legal Assistance Plan
Job Description
SeaWorld Parks & Entertainment is a leading global entertainment company renowned for its commitment to animal care and conservation. With a deep passion for rescuing and rehabilitating over 40,000 animals and counting, SeaWorld offers an extraordinary environment where guests can connect with wildlife through unforgettable experiences. As a company, SeaWorld blends education, entertainment, and conservation to create a unique and meaningful entertainment destination for families and visitors worldwide. The company boasts multiple parks featuring aquatic themes and thrilling attractions that highlight the importance of marine life preservation and environmental awareness.
Joining SeaWorld means more than just taking a ... Show More
Joining SeaWorld means more than just taking a ... Show More
Job Requirements
- Have an Associate's degree (A.A.) or equivalent from two-year college or technical school
- Have strong written and verbal communication skills
- Have strong basic math skills using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, percent, and be able to create and interpret graphs
- Have working knowledge of the Microsoft Office Suite
- Able to obtain ServSafe Manager Certification upon selection
- Able to pass Alcohol training test upon selection
- Able to pass Food Handlers test and maintain valid Food Handlers card
- Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
- Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- Able to handle multiple tasks and work in a fast paced environment
- Able to work indoors and in outside weather conditions
- Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Job Qualifications
- Have an Associate's degree (A.A.) or equivalent from two-year college or technical school
- Have strong written and verbal communication skills
- Have strong basic math skills using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, percent, and be able to create and interpret graphs
- Have working knowledge of the Microsoft Office Suite
- Able to obtain ServSafe Manager Certification upon selection
- Able to pass Alcohol training test upon selection
- Able to pass Food Handlers test and maintain valid Food Handlers card
- Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
- Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- Able to handle multiple tasks and work in a fast paced environment
- Able to work indoors and in outside weather conditions
- Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Job Duties
- Create ambassador schedules and maintains Kronos reports
- Prepare and track daily, weekly, and monthly reports
- Address complaints and resolve problems
- Supervise and train ambassadors
- Plan, assign and direct work
- Order and maintain products and supplies
- Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
- Enter notifications for any needed repairs to keep facility maintained to standards
- Record the day's events in communication log
- Contact maintenance as necessary to maintain proper operation of all equipment and facility
- Maintain repair log and control labor cost
- Carry out supervisory responsibilities including interviewing, hiring, and training ambassadors
- planning, assigning and directing work
- appraising performance
- rewarding and disciplining ambassadors
- addressing complaints and resolving problems
- Ensure excellent guest service by responding to guest requirements, expectations and needs
- Other duties assigned
- Occasionally assist other locations and areas throughout the park as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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