Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Paid training
401k Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Referral Bonus
Incentive rewards
Employee parking
career growth
Job Description
Maximus Global Services (MGS) is a leading provider of aviation services operating at multiple major airports across the United States, including Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta. With a steadfast commitment to excellence, MGS aims to create a memorable difference through the dedication and professionalism of its people. The company's core mission centers on serving clients effectively through strong leadership, innovative approaches, and collaborative partnerships. As a prominent player in the aviation services sector, MGS offers a dynamic and fast-paced working environment where employees have opportunities for career advancement and skill development. The organization values teamwork, customer service excellence,... Show More
Job Requirements
- Must exhibit exceptional customer service and communication skills, both verbal and written
- Must successfully complete a background investigation
- Must be able to read, write and speak English and/or Spanish
- Supervisors must have good working knowledge of management practices and principles
- Requires critical thinking skills to observe situations and respond appropriately
- 2-3 years experience in customer service at airport or similar entities
- Ability to handle pressure of working with high volume general public
- Ability to bend, push, and lift up to 70 pounds regularly
- Must be at least 18 years old
Job Qualifications
- High school diploma or GED
- 2-3 years experience in customer service at airport or similar entities
- Good working knowledge of management practices and principles
- Excellent communication skills, both verbal and written
- Ability to speak English and/or Spanish
- Critical thinking skills to quickly observe and respond to situations
- Capable of handling pressure in a high-volume public environment
Job Duties
- Plan and prepare the operation at least one day prior, including wheelchair count, flight status, and personnel needed
- Deliver plans and assignments to the team prior to start of operations
- Prepare and/or ensure the operation daily report is complete by the end of the day
- Ensure all employees follow security procedures for TSA, CBP and other airport entities
- Update leads, coordinators, and personnel on any irregularities or changes to operations
- Conduct weekly visits to airline management to ensure service standards
- Address any issues with personnel, operations, and clients
- Monitor inventory and control reports of equipment including wheelchairs weekly
- Ensure personnel training is current
- Communicate irregularities or operational requests to management
- Deliver end-of-shift report to management with a full recap of the operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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