Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $30,600.00 - $52,200.00
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Weekend Shifts
Benefits
Employee flight privileges
Training and development programs
Comprehensive health benefits
Life insurance
Paid Time Off
retirement savings plan
Employee assistance program
Job Description
Envoy Air is a leading regional airline and a wholly owned subsidiary of American Airlines Group. Established in 1998 through the merger of several regional carriers, Envoy Air has grown to become one of the largest regional airlines in the world. Headquartered in Irving, Texas, the company operates with hubs in Dallas/Fort Worth, Chicago, and Miami, along with a prominent ground handling operation based in Los Angeles. Envoy Air is committed to delivering outstanding service to its customers and supporting the broader American Airlines network through its regional flight services under the American Eagle brand.
Envoy Air prides itself... Show More
Envoy Air prides itself... Show More
Job Requirements
- Minimum age 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver's license
- Ability to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, days off and report to work on a regular and timely basis
- Flexibility to work additional hours beyond regular shifts on short notice
- Ability to perform duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand the English language
- Possess legal right to work in the United States
- Tattoos, body piercings and/or tongue rings must not be visible while in company uniform
- Must fulfill fingerprint based criminal background check for airport security access
- Ability to secure airport authority and/or US Customs security badges if applicable
- Must pass any required postal service or DOT background and drug testing as applicable
Job Qualifications
- High school diploma or GED equivalent
- Ability to demonstrate leadership, initiative, and judgment
- Self-motivated and safety conscious
- Comfortable organizing work groups and handling multiple priorities in a fast-paced environment
- Ability to read, write, fluently speak and understand English
- Possess the legal right to work in the United States
- Minimum one year of customer service experience preferred
- Previous airline experience including knowledge of ticketing systems or ramp operations preferred
Job Duties
- Coordinate the day-to-day station operations by leading and organizing the activities of agents and clerks to ensure a safe working environment and on-time dependability
- Ensure adequate operational coverage and manage scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct agent observations
- Schedule and administer local training including new hire training
- Investigate and resolve operational issues as well as customer service issues
- Adhere to uniform policy and participate on operational conference calls, station audits and prepare various reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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