Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.90 - $36.39
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Fly for free
retirement savings plan
Profit-sharing
Health Insurance
Paid Time Off
Shift premiums
Bonus opportunities
Job Description
Southwest Airlines is a leading airline company renowned for its commitment to providing low-cost, reliable, and friendly air travel. The company thrives on a culture of inclusivity, employee growth, and customer satisfaction, making it a preferred employer and airline. Southwest Airlines has built a reputation for fostering a stable work environment that encourages creativity, innovation, and equal opportunity for learning and personal growth. This dedication extends to both employees and customers, embodying values of respect, care, and concern internally and externally.
Within the Ground Operations department, Southwest Airlines seeks a Customer Service Supervisor based in Florida, specifically at the... Show More
Within the Ground Operations department, Southwest Airlines seeks a Customer Service Supervisor based in Florida, specifically at the... Show More
Job Requirements
- Must be a resident of the State of Florida
- Must not have been interviewed for the same role at JAX within the last 12 months and not selected
- U.S. citizenship or current authorization to work in the U.S.
- No sponsorship for current or future work authorization
- Must be able to obtain a SIDA badge
- Must comply with DOT drug and alcohol testing program
- Must be at least 18 years of age
- Must maintain a well-groomed appearance per Company standards
- Must comply with Company attendance standards
- Ability to lift and move items weighing 70 pounds or more regularly
- Ability to communicate effectively in English
- Ability to perform duties in outdoor and inclement weather conditions
- Ability to use computers and office software with sufficient speed and accuracy
- Physical ability to climb, bend, kneel, crawl, and stoop frequently
- Ability to perform work duties in limited space for extended periods
- Ability to obtain Ground Security Coordinator qualification
- May be required to obtain Customs Seal for international flights as directed
Job Qualifications
- Broad knowledge in Airlines Operation Management
- Experience in customer service
- Ability to obtain a SIDA (Secured Identification Display Area) badge and meet local airport requirements
- Ability to obtain Ground Security Coordinator (GSC) qualification
- Compliance with Department of Transportation (DOT) drug and alcohol testing program
- Ability to obtain Customs Seal if required by Station Leadership
- Familiarity with safety and compliance procedures
- Effective communication skills
- Leadership and team management skills
- Proficiency in administrative and clerical procedures
- Ability to multitask and handle operational challenges
Job Duties
- Guide and lead team members using talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through continuous learning and development
- Coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- Respond to and resolve Customer questions, requests, or complaints
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Assign and track Agents for training compliance
- Coordinate actively with all Departments to maintain the Station's on-time performance and report status updates to leaders and employees
- Drive performance processes by forecasting operational situations, monitoring and achieving results against key metrics, and holding responsible parties accountable
- Review and ensure accurate delay coding
- Work with staff planning to build bids that align with hourly goals
- Perform daily administrative duties including building shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
- Assure proper administration of labor contracts or agreements with minimal disputes
- Perform other duties as directed by Leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: