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Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.90 - $36.39
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
fly for free on Southwest flights including eligible dependents
401(k) company match contributions
potential for annual profit-sharing contribution
Health Insurance
Health plan coverage options starting first day of employment
Opportunities for overtime and shift premiums
Bonus opportunities for leadership and individual contributors
Job Description
Southwest Airlines is a major American airline renowned for its dedication to customer service, low fares, and a unique corporate culture that values employee satisfaction and innovation. Established with a mission to connect people to what matters most in their lives through friendly, reliable, and affordable air travel, Southwest Airlines has grown into one of the largest carriers in the United States. Headquartered in Dallas, Texas, the airline operates a comprehensive domestic network and select international routes. It emphasizes a stable work environment where equal opportunity, creativity, and personal growth are central to the employee experience. The company promises to... Show More
Job Requirements
- resident of the State of Alabama
- no previous interview for Supervisor Customer Service position at BHM within last 12 months if external applicant
- authorization to work in the U.S.
- U.S. citizenship or current authorization required with no sponsorship available
- able to obtain SIDA badge and meet all local airport requirements
- able to obtain GSC qualification
- may be required to obtain Customs Seal
- at least 18 years of age
- comply with company attendance standards
- ability to communicate effectively in English
- ability to use computers and office productivity tools
- able to lift and move items of 70 pounds and/or more regularly
- able to perform physical duties like climbing, bending, kneeling frequently
- able to work in outdoor and inclement weather conditions
- maintain well-groomed appearance as per company standards
Job Qualifications
- broad knowledge of airlines operation management
- broad knowledge of customer service
- licensing and certification knowledge
- ability to obtain SIDA badge and meet local airport requirements
- ability to obtain GSC qualification and comply with DOT drug and alcohol testing program
- ability to obtain Customs Seal if required
- strong knowledge of customer service principles and personal services
- understanding of applicable collective bargaining agreements
- understanding of business and management principles including strategic planning and resource allocation
- knowledge of administrative and clerical procedures
- skilled in problem-solving and logical reasoning
- excellent multitasking and communication skills
- ability to maintain safety and performance standards
- ability to ensure equipment maintenance and availability
Job Duties
- Model the Southwest Way
- guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- invest in leadership and self-growth through participating in continuous learning and development
- actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- respond to and resolve Customer questions, requests, or complaints
- oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- meet or exceed performance goals through effective decisions
- assign and track Agents for training compliance
- coordinate actively with all Departments to maintain the Station's on-time performance
- report status updates to leaders and employees consistently
- drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
- review and ensure accurate delay coding
- work with staff planning to build bids that are in line with department's hourly goals
- perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
- monitor staffing in all areas and verify that overtime is used properly
- assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- may perform other job duties as directed by Employee's Leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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