Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,700.00 - $79,612.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
comprehensive healthcare coverage
Retirement security
Paid parental leave
Vacation Time
Paid holidays
Employee wellness
Tuition Reimbursement
Student Loan Assistance
Free travel perks
Job Description
The Southeastern Pennsylvania Transportation Authority (SEPTA) is a cornerstone in the transportation infrastructure of the Philadelphia region, proudly recognized as the sixth-largest transportation system in the United States. Covering a vast 2,200-square-mile service area, SEPTA connects diverse communities through a comprehensive array of transit options including buses, trolleys, subways, and paratransit services. This extensive network enables millions of passengers annually to commute efficiently while supporting the economic vitality and growth of the greater Philadelphia area. SEPTA is renowned not only for its expansive reach but also for its commitment to innovation in transit operations, striving to provide reliable, safe, and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years transportation experience including customer service
- Equivalent combination of education and experience may be considered
- Dispatcher or controller supervisory experience preferred
- Must manage simultaneous responsibilities in a diverse and demanding work environment
- Proficient in Microsoft Windows and basic Word
- Ability to learn mapping software
- Strong written and verbal communication skills
- Analytical skills
- Knowledge of City of Philadelphia’s streets, traffic patterns, and major landmarks in Bucks, Chester, Delaware, and Montgomery Counties
- Must have acceptable attendance and safety record as measured by established criteria
- Must be available to work day shifts, night shifts, weekends, and holidays as required
Job Qualifications
- High school diploma or equivalent
- Minimum of three years transportation experience including customer service
- Equivalent combination of education and experience may be considered
- Dispatcher or supervisory experience preferred
- Ability to manage multiple responsibilities in a diverse and demanding environment
- Computer proficiency with Microsoft Windows and ability to learn mapping software
- Strong written and verbal communication skills
- Analytical skills
- In-depth knowledge of Philadelphia streets, traffic patterns, and major landmarks in Bucks, Chester, Delaware, and Montgomery Counties
- Acceptable attendance and safety record according to established criteria
- Ability to work day, night, weekend, and holiday shifts as needed
Job Duties
- Supervises and directs Control Center Dispatchers monitoring and controlling paratransit service operations
- Directs and instructs Control Center and field supervisory personnel during emergencies or special events to minimize the impacts of incidents or accidents on paratransit operations
- Coordinates response activities during emergencies and service disruptions
- Oversees or directs deployment of SEPTA and third-party carrier personnel in investigating and following up on accidents or incidents involving paratransit carriers
- Manages problem resolution of service delivery, patron and billing issues between SEPTA and third-party contractors
- Controls and directs movement of all revenue Paratransit vehicles and support vehicles using CARD System, Zello, and RideCo to optimize operations and troubleshoot disruptions
- Oversees ongoing communications with field and third-party personnel to ensure efficient transmission, processing, and feedback regarding service
- Coordinates with outside agencies involved in sponsorship of paratransit services to ensure compliance
- Coordinates communication with management, emergency personnel, patrons, and carriers about service delays, accidents, incidents, and major deviations from normal service
- Follows up on complaints concerning carriers and patrons
- Identifies customer service complaint patterns and implements programs to improve satisfaction
- Prepares weekly manpower work schedules to accommodate 24/7 operations and adjusts for vacations or emergency absences
- Oversees delivery of service by third-party carriers including service adjustments and extra tours
- Performs periodic audits of dispatcher performance to improve safety, efficiency, and customer service
- Conducts training and retraining for Control Center and field personnel on policies, procedures, and dispatching techniques
- Monitors performance and attendance of supervisory employees and administers disciplinary measures as necessary
- Complies with all Authority and departmental safety and security policies and procedures and promotes safety among staff
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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