Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,840.00 - $56,160.00
Work Schedule
Standard Hours
On-call
Day Shifts
Benefits
Paid Time Off
retirement plans
Medical insurance
Prescription drug insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid parental leave
Tuition Reimbursement
flexible spending accounts
wellness programs
voluntary benefits
Community and volunteer opportunities
Employee Discounts
Job Description
Trinitas Regional Medical Center is a well-established healthcare facility located in Elizabeth, New Jersey, dedicated to providing exceptional medical services and patient care to its community. As part of the reputable RWJBarnabas Health system, Trinitas Regional Medical Center emphasizes compassionate, high-quality academic medicine, combining cutting-edge clinical services with community-focused health programs. The center is committed to fostering safer, healthier communities through patient-centered care and collaborative initiatives that address the clinical and social determinants of health. Situated at 225 Williamson Street, this medical center offers a dynamic workplace environment that supports professional growth and values diversity and inclusivity in its workforce.Show More
Job Requirements
- High school graduate or GED
- Minimum three years of customer service experience
- Prior supervisory or lead experience
- Successful completion of orientation programs
- Bilingual in Spanish and English
- Ability to work 8:00 a.m. to 4:00 p.m. Monday through Friday with on-call availability
- Full-time employment
- Day shift work
Job Qualifications
- High school graduate or GED, college preferred
- Prior supervisory or lead experience
- Demonstrated ability to coach, support, and hold staff accountable in a fast-paced setting
- Minimum three years of customer service experience, preferably in healthcare or service environment
- Successful completion of orientation programs
- Bilingual in Spanish and English
Job Duties
- Provide leadership and direction for the Concierge team
- Ensure positive patient, family, visitor, and physician experiences and interactions
- Coordinate support services to maintain safety and cleanliness on campus
- Recruit, train, and evaluate Concierge staff
- Manage face-to-face visitation requests
- Address visitor compliments and complaints
- Serve as liaison between physicians, visitors, and hospital departments
- Order supplies and department materials
- Prepare payroll for Concierge staff
- Register visitors and issue visitor passes
- Establish deadlines and monitor work assignments
- Triage incoming department calls
- Develop and implement team protocols with security
- Administer visitor management system
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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